Your new companyAn organisation is recruiting for a Clerical Officer based in Belfast.Your new roleAs a Clerical Officer, you will provide essential administrative and customer service support within a ticketing and pass administration environment. This is a full-time, fixed-term contract (6 months), working 36 hours per week in a fast-paced office-based setting.Your responsibilities will include:Responding to internal and external queries relating to associated productsAccurately updating and maintaining customer records across multiple database systemsManaging sensitive personal and financial data in line with data protection and GDPR standardsProcessing payments, reconciling daily income and assisting with financial record-keepingSupporting refund calculations and fare adjustments in accordance with policy guidelinesCompleting general clerical duties such as filing, word processing and document managementAssisting supervisors and managers with ad-hoc administrative tasks as requiredThis role requires strong attention to detail, a customer-focused mindset and the ability to manage multiple priorities to tight deadlines.What you'll need to succeedTo be considered for this role, you will need:At least 1 year's experience working with databases or administrative systemsPrevious experience in a customer service or office-based administrative role3 GCSEs (or equivalent) including English and Maths, or a minimum of 2 years' relevant clerical experienceStrong IT skills, particularly in Microsoft Word and ExcelExcellent data entry skills with a high level of accuracy and numeracyThe ability to organise and prioritise your workload effectivelyAn understanding of confidentiality and data protection requirementsYou will also demonstrate:A friendly, professional and approachable mannerStrong analytical and problem-solving skillsThe ability to work both independently and as part of a teamFlexibility to support additional hours, including occasional weekends, when requiredWhat you'll get in return £14.25 per hourBased in BelfastFlexibility to support additional hours6 months fixed term contractWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be