Job Title: Customer Service Manager
A career in customer service is a rewarding and challenging opportunity to make a real difference in the lives of customers.
We are seeking a skilled and experienced professional to join our team as a Customer Service Manager. In this role, you will be responsible for managing the day-to-day operations of the store, ensuring that all customers receive exceptional service and support.
About the Role:
The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers from diverse backgrounds.
You will also have experience in a customer-facing role, with a proven track record of delivering high levels of customer satisfaction.
Main Responsibilities:
* To manage the day-to-day operations of the store, including overseeing the sales floor, cash desks, and stockroom.
* To provide exceptional customer service, responding promptly to customer queries and resolving any issues in a professional and courteous manner.
* To lead and motivate the sales team, setting performance targets and providing regular feedback and coaching to ensure they achieve their goals.
* To maintain accurate records and reports, including sales data, customer feedback, and staff performance.
Requirements:
To be successful in this role, you will need:
* Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
* Experience in a customer-facing role, with a proven track record of delivering high levels of customer satisfaction.
* Strong leadership and motivational skills, with the ability to lead and inspire a team.
* Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
* Key Skills: Leadership, Customer Service, Communication, Team Management, Time Management
Benefits:
This is an excellent opportunity to develop your skills and experience in a fast-paced retail environment. We offer a competitive salary and benefits package, including:
* A comprehensive training program to help you develop your skills and knowledge.
* Opportunities for career progression and professional development.
* A supportive and collaborative work environment.
* A range of employee benefits, including discounts on products and services.
Why Join Us?
We are a dynamic and forward-thinking organization, committed to delivering exceptional customer experiences and building strong relationships with our customers.
As a Customer Service Manager, you will play a key role in helping us achieve our vision and values. You will have the opportunity to develop your skills and experience in a fast-paced retail environment, working with a talented and dedicated team.