FS Business Consulting - Strategy and Operations Transformation - Manager - Dublin
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At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
General Information
Location: Dublin
Available for VISA Sponsorship: Yes
Business Area: Customer & Business Transformation
Contract Type: Full-Time – Permanent
Do you have a passion for helping organisations maximise operational efficiency, cover the digital agenda and create great customer and employee experiences? Do you have prior experience in a strategy, operations, customer or change delivery role within consulting or the Financial Services industry? Are you looking for strong career development, with an opportunity to learn from highly talented people and want to benefit from the support of a global organisation and network?
At EY, our Business Transformation Consulting team works with financial services clients to reimagine and redesign the inner workings of their operations, enabling them to deliver on their corporate strategy, achieve cost and performance efficiencies and identify and capture growth opportunities for the future.
We are currently seeking to hire into our Business Transformation Customer Team at Manager level.
Your Key Responsibilities
Lead complex workstreams in transformation programs, ensuring successful delivery of client-facing engagements across strategy, operations transformation, digital transformation, and customer experience.
Own client relationships and influence senior stakeholders, driving alignment, decision-making, and measurable business outcomes.
Oversee projects across the full lifecycle, from business case development through execution and close-out, managing scope, timelines, and budgets.
Supervise, coach, and develop high-performing teams, fostering collaboration and ensuring delivery excellence.
Apply structured problem‑solving and advanced methodologies—including business analysis, analytics, design thinking, and lean process improvement—to deliver performance improvements.
Facilitate workshops, governance sessions, and stakeholder interviews, translating insights into actionable requirements and transformation roadmaps.
Communicate complex ideas clearly and persuasively, ensuring clarity and collaboration across EY teams, clients, and external stakeholders.
Demonstrate measurable impact through previous transformation engagements, leveraging lessons learned to drive continuous improvement.
Build trusted client relationships, acting as a strategic advisor and ensuring confidence in delivery.
Bring an energetic, enthusiastic, and curious approach to client service, proactively solving complex problems, taking initiative, and always looking ahead to anticipate client needs and opportunities.
Skills And Attributes For Success
To qualify for the role, you must have:
6-8 years' proven track record delivering large‑scale, complex transformation programs within consulting engagements and the Financial Services industry with a strong focus on solving complex, diverse, and analytical challenges.
Deep understanding of variety of business operations, demonstrated through successful delivery of projects in areas such as strategy, operating model design, lean process improvement, and both waterfall and agile transformation methodologies.
Exceptional client relationship management skills, developed through prior consulting roles or experience within financial services or technology organisations.
Ability to establish credibility rapidly, highlighting professionalism and subject matter expertise to influence senior stakeholders.
Proven leadership capability, including coaching and mentoring team members and guiding activities across multiple workstreams.
Outstanding communication skills, with experience presenting complex ideas to senior executives and driving consensus.
Strong awareness of industry trends and emerging technologies, including the application of Artificial Intelligence (AI) in Financial Services to optimise processes and enhance customer experience.
Ideally, you will also have
Advanced analytical and problem‑solving skills, with expertise in numerical analysis, process mapping, and requirements gathering.
Strong academic background with a relevant third‑level qualification.
High proficiency in Microsoft Power Point for developing structured, executive‑level presentations and Excel for data analytics.
Demonstrated leadership experience, including managing delivery and leading teams across complex engagements.
Professional certifications such as:
Lean Six Sigma and/or BCS (highly desirable)
Project Management and/or Agile (advantageous)
What We Look For
Someone who is passionate about reaching their full potential and excelling in their career.
Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day‑to‑day working life.
Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness.
What Working At EY Offers
We offer a competitive remuneration package and a comprehensive Total Rewards package that includes support for flexible working, career development, and a range of benefits you can tailor to suit your needs.
Support and coaching from some of the most engaging colleagues around.
Opportunities to develop new skills and progress your career.
The freedom and flexibility to handle your role in a way that's right for you.
Benefits
Pension
Discounted Health Insurance
Web Doctor – Free unlimited online GP Consultations for you and your family
The purchase of additional annual leave
Hybrid Working
Free Gym Membership
Travel Pass
Maternity & Paternity Leave
Bike to Work Scheme
Recognition Awards
Cash incentives for Referrals
Work Mobile
Tech MBA paid by EY
Wellness rooms available in some offices
Career Progression
When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
As you grow and develop here, you'll discover opportunities to help customise your career journey, so that it's as unique as you are – success is defined by you, and we provide the tools and flexibility so you can make a meaningful impact in your own way.
Transformative leadership, with the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture, where you are embraced for who you are and empowered to use your voice to help others find theirs.
Hybrid working at EY adds greater flexibility and autonomy to the roles of our employees.
About EY
As a global leader in assurance, tax, transaction, and advisory services, EY uses the finance products, expertise, and systems we have developed to build a better working world.
That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected.
Our practices are equitable and everyone experiences a sense of belonging.
Inclusion, diversity, and equity are part of who we are at EY.
We believe that the highest‑performing teams maximize the power of different perspectives and backgrounds.
These teams are both diverse and inclusive and are willing to invite and learn from other perspectives.
Our ability to include various viewpoints into our mindset, behaviours, and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential.
You will be embraced for who you are and empowered to use your voice to help others find theirs.
As an equal opportunities employer, we welcome applications from people of all backgrounds.
Reasonable accommodations are offered at every stage of our recruitment process.
Are you ready to shape your future with confidence? Apply today.
To help create the best experience during the recruitment process, please describe any disability‑related adjustments or accommodations you may need.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers.
CVs / Profiles should not be shared directly with Hiring Managers.
Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.
EY | Building a better working world
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