Join our team
With a global presence across six countries, Dovida delivers nine million hours of care annually.
In Ireland, our network of 25 offices and 350 professionals supports 4,000 caregivers, empowering over 7,000 clients to live life their way.
Guided by our 'Circle of Care' philosophy, we promise:Your Life, Your Way.
Be part of a team that values compassion, empowerment, and making a real impact. Join us and help shape a brighter future—one life at a time.
Who We're Looking For;
We are seeking a Business Operations Manager—an experienced operational leader with strong people-management skills and a commercial, solutions-focused mindset.
As an Operations Manager you will ensure the smooth, efficient day-to-day running of the Mayo office, deliver high-quality home care services, and support the team in meeting operational, compliance, and client-service standards. This role is key to driving caregiver engagement, excellent client outcomes, and effective coordination of care.
Key Responsibilities
Operational Leadership
* Oversee the daily operations of the Mayo office, ensuring efficient coordination and scheduling of care services.
* Lead, mentor, and support the Scheduling, Care Management, and Administrative teams.
* Drive operational excellence through monitoring of KPIs, service levels, and team performance.
* Ensure timely resolution of operational issues and escalate only where appropriate.
Client & Caregiver Experience
* Maintain high-quality client care standards and manage client feedback, complaints, and service improvements.
* Build strong relationships with clients, families, and community partners throughout the Mayo region.
Compliance & Quality
* Ensure full compliance with HIQA regulations, internal policies, and contractual standards.
* Monitor documentation, care plans, and reporting to maintain accuracy and regulatory readiness.
Staffing & Workforce Planning
* Work closely with the Talent &HR Team to forecast staffing needs based on client demand.
* Support the onboarding, integration, and development of caregivers and office team members.
Business & Operational Strategy
* Contribute to local and national initiatives aimed at improving service delivery and operational efficiency.
* Analyse trends, identify risks, and propose solutions to enhance office performance.
Requirements
Essential
* 3+ years' experience in operations management, healthcare, hospitality, or related service-based sectors.
* Strong people-management experience, with a track record of leading diverse teams.
* Excellent communication, organisational, and problem-solving skills.
* Ability to thrive in a fast-paced environment and make sound decisions under pressure.
* Full driving licence and willingness to travel within the Mayo region.
Desirable
* Experience in home care, healthcare regulation, or community services.
* Familiarity with Scheduling/Rostering CRM systems such as Alayacare, CarePlanner, People Planner or similar.
* Background in client service, complaint handling, or quality assurance.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Employee assistance program
* Employee discount
* Free or subsidised travel
* On-site parking
* Wellness program
Application question(s):
* Are you currently based in Ireland ?
* Do you now or in future require work permit sponsorship ?
* This is an onsite role based in our Mayo office in Castlebar. Are you comfortable with a Monday–Friday onsite working arrangement?
* Are you based in Mayo or within a commutable distance to our Castlebar office?
Work Location: In person