Orange Recruitment is partnering with a global leader in data centre cooling and mission-critical HVAC solutions to appoint an experienced Technical Support & Training Manager. This is a senior technical leadership role based in Dublin, supporting a worldwide product portfolio from a highly advanced manufacturing and engineering organisation.
This position offers a unique opportunity to combine hands‑on technical expertise, people leadership, and strategic training development within a fast‑growing, international business.
The Role
The Technical Support & Training Manager will lead the technical support and technical training functions, managing a team of engineers while acting as a senior technical authority across the business. You will work closely with engineering, R&D, QAQC, service, and project teams to ensure best‑in‑class technical support, commissioning delivery, and customer satisfaction.
Key Responsibilities
Technical Support & Leadership
* Lead all internal and external product and technical support activities.
* Manage, mentor, and develop a team of technical support engineers.
* Provide advanced technical support on mission‑critical HVAC equipment.
* Lead troubleshooting and diagnosis of complex technical issues including refrigeration circuits, control systems, and communications.
* Act as escalation point for critical technical support cases and coordinate with internal subject matter experts.
* Support commissioning, performance verification, and warranty investigations.
* Ensure support requests are resolved within agreed KPIs and service levels.
* Prepare management reports and recommendations based on technical data and service trends.
Training & Knowledge Development
* Develop and maintain a robust technical training strategy aligned with business needs.
* Design and deliver structured training programmes including classroom, online, and factory‑based workshops.
* Create and deliver technical training for internal staff, service partners, and customers.
* Develop service documentation, technical bulletins, manuals, troubleshooting guides, and control system documentation.
* Collaborate with the EMEA digital team to develop scalable, self‑service digital training solutions.
* Manage training facilities, demonstration rigs, and software simulation tools.
* Coordinate technical knowledge sharing across EMEA data centre teams.
* Provide customer and field feedback to support product development and continuous improvement.
* Work closely with QAQC teams to investigate and resolve quality issues.
* Support project managers with project‑related commissioning activities where required.
* Identify maintenance and service opportunities with new and existing customers.
* Mentor field service engineers, new hires, and apprentices, contributing to long‑term capability development.
Candidate Profile
* Strong technical background in HVAC, mission‑critical cooling, or data centre technologies.
* Proven experience leading technical support teams and delivering technical training.
* In‑depth knowledge of refrigeration systems, control systems, and industrial communications.
* Excellent troubleshooting, diagnostic, and problem‑solving skills.
* Confident communicator with the ability to train, mentor, and influence stakeholders at all levels.
* Customer‑focused with a high standard of professionalism and accountability.
* Comfortable working in a fast‑paced, global engineering environment.
The Opportunity
* Senior technical leadership role within a growing, global organisation.
* High visibility role influencing technical strategy and customer experience.
* Exposure to cutting‑edge data centre and mission‑critical infrastructure technology.
* Competitive salary circa €85,000 plus benefits.
* Strong emphasis on training, mentoring, and professional development.
Orange Recruitment is managing this appointment on behalf of our client. All applications will be treated in the strictest confidence.
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