We're seeking an experienced Service Now Architectto lead the design, architecture, and continuous improvement of the Service Now platform across core ITSM and related modules.
This role is ideal for a hands-on technical leader who can drive platform strategy, ensure best practices, and deliver scalable enterprise solutions.
Key Responsibilities Define and maintain the overall architecture and roadmap for the Service Now platform.
Lead the design and implementation of ITSM modules (Incident, Problem, Change, Request, CMDB).
Architect and deliver reporting and analytics frameworks using Performance Analytics, Reporting, and Dashboards.
Collaborate with stakeholders to gather requirements and translate them into scalable, effective Service Now solutions.
Ensure adherence to governance, security, and performance standards.
Design and manage integrations with external systems (e.g., monitoring, HR, finance, and other enterprise tools).
Provide technical leadership and mentorship to Service Now developers and administrators.
Conduct regular architectural reviews to align with enterprise IT strategies.
Stay up to date with new Service Now releases and features, recommending adoption strategies.
Skills & Experience Required Proven experience as a Service Now Architect within enterprise environments.
Strong expertise in ITSM processes and core Service Now modules.
In-depth knowledge of Service Now architecture, platform capabilities, and limitations.
Experience with Performance Analytics, Scheduled Reports, and Dashboards.
Proficiency in Java Script, Glide scripting, Flow Designer, and Integration Hub.
Strong understanding of CMDB design, data models, and service mapping.
Excellent communication and stakeholder management skills.
Service Now Certified System Administrator and Certified Application Developer preferred.
Service Now Certified Technical Architect certification highly desirable.
Contract Type: Permanent Location: Dublin / Hybrid Salary: Competitive, based on experience