Customer Support Agent & KYC Analyst with a 2nd European Language
Customer Support Agent & KYC Analyst with a 2nd European Language
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We are looking for talented Customer Support Agent & KYC Analyst with a 2nd European Language to work for our Award-winning client in the Fintech and Payment Industry in Central Dublin, Ireland.
Key Responsibilities:
* Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
* Maintain detailed records of customer interactions, inquiries, comments, and complaints.
* Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
* Review and analyse customer information to ensure compliance with regulatory requirements and company policies.
* Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
Required Qualifications:
* In addition to English, fluent proficiency in both spoken and written in any of the following European languages - Polish, German, Norwegian, Swedish, Italian, French, Spanish or Portuguese
* Strong problem-solving skills with the ability to provide reasonable solutions to customers.
* Prior experience in customer-oriented or KYC roles is preferred but not essential.
* Excellent written and verbal communication skills in English.
* Strong customer service skills, including empathy, patience, and problem-solving abilities.
* Familiarity with customer service software and tools.
* Ability to work independently and as part of a team in a fast-paced environment.
* Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.
Preferred Qualifications:
* High school diploma or equivalent; college degree preferred.
* 2+ years of experience in customer service, preferably in a global support environment.
* Excellent communication and interpersonal skills.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Analyst, and Sales
* Industries
Financial Services and Banking
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