Senior administrator – homecare

The role
Care Connect Group are currently recruiting a Senior Administrator – Homecare to join our team. This is a full‑time permanent position based in Little Island, Cork.
Duties of the role

Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.
Upload carer rosters and client templates– week 1 / week 2
Have complete oversight and accountability of rotas.
Monitor client care calls including missed and late calls.
Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems.
Complete Timesheets daily and handle administrative duties.
Analyse opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
Work closely with the Operations Team in your area.
Demonstrate a high level of customer service while answering calls from the HSE Home Support Office, clients and carers.
Build the most effective external customer and stakeholder relationships in the HSE South West region to maximise the business.
Prepare effective management information to show the efficiency of runs and staff capacity on a weekly basis and ensure staff capacity levels are met.
Prepare weekly reports for management to outline efficiency and quality.
Prepare daily (referrals), monthly, quarterly and annual reports.
Demonstrate efficiency and quality of runs and staff capacity.
Complete on‑call log each day of concerns or issues and pass onto relevant on‑call personnel.
Prepare contingency plans, effective management of risk (adverse weather etc).
Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly.
Be willing to grow and adjust within the role to satisfy the needs of a fast‑paced, ever‑expanding business.
The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

The successful candidate should have

At least 2 years experience in a similar role or in a fast‑paced administrative position within a healthcare environment.
QQI Level 5 award in healthcare desirable.
Efficient use of IT systems (OneTouch CRM system beneficial).
High level of customer service to calmly deescalate complaints and concerns.
Successful relationship building and representing a business externally.
Successful business development.
A sense of commercial acumen and ambition.
Strong organisational and communication skills with an excellent standard of English.

What we offer

Competitive annual salary.
Private healthcare contribution.
Modern Cork office, casual dress code, and supportive work culture.
Regular team events, social activities and recognition of success.
Up to 25 days holidays plus bank holidays.
Wedding leave.
Volunteer leave.
Opportunities for continual healthcare training.
A career pathway for progression within the company.

Interested candidates should submit an updated CV
Please click the link below to apply, call Emma on 086 7700 600, or alternatively send an up‑to‑date CV to emma.okeeffe@peglobal.net.
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