Tourist Information Officer / Tour Guide – Dunbrody Visitor Centre
Dunbrody Famine Ship Experience, The Waterfront, New Ross, Co. Wexford, Y34 CX76
Responsibilities
Meet, greet, and welcome visitors upon arrival with warmth and professionalism.
Relay information to visitors on local activities, attractions and accommodation.
Maintain and supervise reception and ground floor areas to ensure a welcoming environment.
Provide clear information to visitors on activities, requirements and safety features prior to tours.
Book in tour leaders and organise groups efficiently in the reception area.
Record all tour bookings accurately in the official booking system.
Deal with and respond to all telephone queries and requests promptly.
Manage the Grab & Go area in reception when required.
Assist with till reconciliation and end-of‑day financial procedures.
Engage and entertain visitors through storytelling and role play as a Tour Guide, including role playing for tours and seasonal events such as Santa’s Wonderland Experience.
Support the team by taking on reasonable tasks to maintain workload balance.
Qualifications
Strong communication and interpersonal skills.
Knowledge of local history and tourism offerings (training will be provided).
Flexibility to adapt to various tasks in a busy visitor centre environment.
Basic IT skills for booking and diary management systems.
Ability to handle cash and reconcile tills accurately.
Previous experience in a customer service or visitor-facing role.
Good organisational and administrative skills.
A team player with a professional and approachable manner.
Health & Safety
Ensure all safety regulations and procedures are followed, including fire prevention, health & safety, manual handling and risk identification.
Report and record any complaints, concerns, incidents, accidents or near misses in line with required standards.
Sector
Arts, entertainment and recreation.
#J-18808-Ljbffr