Social network you want to login/join with:
Location – Remote anywhere from Republic of Ireland Working hours - (8.30-5.30 Monday to -Thursday & 8.30-3.15 Friday ) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.
From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.
We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Job Description: Our client is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation
You will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.
Key Responsibilities
Development and Team Leadership
Oversee OneSource Development: Direct day-to-day development, reviewing code, assigning tasks, implementing complex features and supporting team members in implementing new features.
Documentation and Training: Maintain and update development wikis, getting-started guides, and onboarding materials for new hires.
Training Initiatives: Identify and recommend training resources (e.g., SharePoint/Vue courses) to enhance the team's knowledge.
Release Management
Define release scope, timelines, and ensure successful deployments, including managing complex customer-specific setups.
Feature Development and Scoping
Collaborate with customers to gather requirements and scope out new features.
Break down requirements into actionable developer tickets, ensuring alignment with business and technical goals.
Technical Customer Support
Serve as the main technical contact for enterprise customers addressing challenges and providing reusable solutions.
Conduct quarterly check-ins and pre-release demos to gather feedback and ensure customer satisfaction.
Attend presales calls to scope requirements and determine suitability of SharePoint or Communication Suite for prospective customers.
Key Skills and Qualifications
Technical Expertise:
Strong knowledge of modern Node.JS build tools such as Vite, Webpack Experience working with REST APIs Leadership and Communication:
Proven experience in leading development teams, assigning tasks, and mentoring junior developers.
Ability to translate complex technical concepts into actionable tasks and clear documentation.
Strong customer relationship management, capable of leading technical discussions and addressing customer needs.
Project Management:
Track record of managing multiple projects, releases, and customer engagements concurrently.
Skilled in gathering requirements, scoping projects, and breaking them down into developer-friendly tasks.
Problem-Solving:
Analytical mindset to troubleshoot advanced technical challenges in SharePoint, web applications.
Ability to anticipate changes in platform updates and proactively adapt solutions to minimize disruptions.
Preferred Qualifications Experience working with large-scale enterprise customers.
Familiarity with Microsoft Graph API and webpart implementations.
Hands-on experience with branding and configuration of demo environments.
Strong understanding of open-source analytics platforms, such as Matomo.
Required Skills and Qualifications Degree qualified in IT related discipline Working knowledge of Azure and SQL Ability to work to Strict Deadlines Experience in client-facing roles, handling feedback, and aligning with business goals.
Exceptional English communication skills (both verbal and written) for effective interaction with global teams and stakeholders.
Ability to write clear and concise technical documentation, user guides, and business emails.
Ability to collaborate effectively with enterprise customers Benefits and perks: Hybrid-working model (Mostly remote with commutable distance to Galway for regular meetings) Employee assistance programme (EAP).
Bike to work scheme.
What would you bring?As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives.
Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune companies.
Ready to be a part of our dynamic team?
Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!
Equal opportunity employer:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds.
We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.
Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out your journey to becoming a valued part of Covalen starts here.
Apply Now or Reach Out for More Information.
#J-18808-Ljbffr