Job Title:
Level 2 IT Engineer
Location:
Dublin (on-site)
Salary:
€45-55k depending on experience, plus benefits
On behalf of our client in Dublin, Troi Search are seeking a Level 2 IT Engineer to handle advanced technical incidents and deliver outstanding service across Microsoft-based environments. You will collaborate with junior support engineers, senior engineers, and service managers to resolve issues efficiently.
Key Responsibilities
* Provide both remote and on-site assistance for escalated technical problems.
* Diagnose and resolve issues involving:
* Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive)
* Windows Server components (Active Directory, DNS, DHCP, Group Policy)
* Azure Active Directory, Intune, and Microsoft Endpoint Manager
* Windows 10/11 desktop operating systems
* Support user onboarding and offboarding, including account provisioning.
* Monitor and maintain client systems using remote management tools.
* Record clear, concise notes in the ticketing system.
* Guide and mentor Level 1 technicians.
* Participate in infrastructure upgrades, migrations, and other projects.
* Escalate complex issues to senior engineers when required.
Required Skills & Experience
* 2-4 years of IT support experience, preferably within a managed services or similar environment.
* Strong knowledge of Microsoft 365 and Windows Server administration.
* Hands-on experience with Azure AD, Intune, and endpoint management.
* Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
* Excellent troubleshooting abilities and strong written/verbal communication.
* Ability to work independently and manage multiple priorities.
* Industry certifications such as Microsoft Certified: Modern Desktop Administrator or Azure-related credentials are advantageous.
If you're interested in this position, apply here or contact