IT Technician Manufacturing Site Summary An experienced IT Technician is sought to provide comprehensive technical support for a manufacturing site in Sligo and additional European locations. The successful candidate will ensure the smooth operation of all local and remote IT systems, hardware, software, and infrastructure. This role requires a hands-on, customer-focused professional who can translate technical issues into clear, practical solutions for non-technical users while collaborating closely with the wider IT team. Responsibilities *Provide on-site and remote IT support for manufacturing and administrative systems, hardware, software, and mobile devices. *Work with the Service Desk to build, configure, and deploy new PCs, install software, and perform user setups. *Support and maintain all AV and conference room systems. *Troubleshoot and resolve complex issues involving Windows configuration, networking, printing, and standard desktop tools. *Manage local ITSM tickets, ensuring timely updates, escalation, and SLA compliance. *Deliver white-glove support to senior management and high-profile users. *Assist with local infrastructure operations including servers, routers, WAN circuits, and switches. *Manage IT assets and ensure compliant disposal of obsolete equipment. *Lead or contribute to local IT projects and process improvements. *Provide proactive customer service and maintain communication until full resolution. Requirements *Undergraduate degree in IT or a related field, or equivalent professional experience. *Minimum 3 years experience in desktop and helpdesk support, including networks and virtual environments. *Proficiency with Microsoft Office 365 suite, Windows 10/11, Active Directory, EndPoint Manager, and antivirus tools. *Strong technical skills in PC builds, deployments, and mobile device configuration. *Working knowledge of LAN/WAN/VPN infrastructure. *Experience with IT ticketing systems such as ServiceNow. *Excellent communication and customer service skills with the ability to support non-technical users. *Strong multitasking and organisational skills; capable of working independently and on-call when required. *Commitment to continuous improvement, teamwork, and service excellence Formoreinformation,pleasecontact #LI-JM10