Service Manager About Manepa Medical Established in ****, Manepa Medical is a trusted and well-established provider to both public and private healthcare sectors.
We specialise in the supply, installation, and lifecycle support of medical equipment, delivering reliable service solutions that ensure uptime, compliance, and long-term value for our customers.
As part of our continued growth strategy, we are now seeking an experienced and commercially mindedService Manager to lead, develop, and expand our Service and After-Sales operations.
Role Overview The Service Manager is responsible for thestrategic and operational leadership of Manepa Medicals service function.
This role combines people leadership, technical oversight, and strong commercial responsibility, with a particular focus onefficient control and scheduling of service resources, service contract management, SLA performance, renewals, and revenue growth.
The successful candidate will play a key role in expanding the service business, improving contract profitability, strengthening customer relationships, and positioning the service department as a core growth engine within the company.
Experience working withNHS and/or HSE environments is highly desirable, particularly in managing public-sector service contracts and compliance-driven service delivery.
Key Objectives & Responsibilities Control & Leadership Maintainfull operational control of service activities, including planning, prioritisation, and scheduling of field-based Engineers and After-Sales resources.
Develop and manage efficient service schedules to maximise engineer utilisation, minimise downtime, travel, and costs, and meet SLA response and resolution targets.
Ensure nationwide service coverage aligned with customer demand, contract obligations, and business priorities.
Act as the escalation point for critical service issues and resource conflicts.
Lead, motivate, and retain a high-performing service team through mentoring, structured training, and performance management.
Maintain engineering competency, certification, and training matrices.
Service Contract & SLA Management Own the full lifecycle of service contracts and SLAs, including pricing, review, renewal, negotiation, and performance monitoring.
Ensure service delivery is planned and resourced in a way thatmeets contractual KPIs while protecting margin and efficiency.
Drive contract retention, renewal rates, and upsell opportunities in collaboration with Sales and Senior Management.
Monitor SLA compliance, response times, contract profitability, and service performance.
Manage service delivery in line with NHS and/or HSE contractual frameworks, governance standards, and reporting requirements.
Business Growth & Customer Development Develop and grow the existing service customer base by identifying opportunities for expanded service offerings and long-term agreements.
Support public and private sector tenders by providing service models, resourcing plans, response strategies, and costings.
Build strong, long-term customer relationships, acting as a senior escalation point where required.
Use service data and performance insights to identify opportunities for operational improvement and commercial growth.
Performance, Reporting & Continuous Improvement Define, monitor, and report on service KPIs including response times, first-time fix rates, engineer utilisation, customer satisfaction, and contract performance.
Use data-driven insights to improve scheduling efficiency, service productivity, and cost control.
Implement and maintain service policies, procedures, and best practice standards aligned with healthcare regulatory requirements.
Cross-Functional Collaboration Work closely with Sales to support new equipment sales, service contract conversions, and account growth.
Coordinate with Logistics to ensure timely availability of parts, tools, and equipment.
Support the delivery, installation, commissioning, and handover of new equipment into service contracts.
Reporting & Governance Provide regular operational, performance, and commercial reports to Senior Management and the Managing Director.
Ensure compliance with regulatory, quality, health & safety, and public-sector governance requirements.
Skills & Qualifications Essential Relevant third-level qualification or equivalent professional experience.
Mechanical and/or Electrical engineering background.
Minimum5 years experience in service management or a similar leadership role.
Proven ability toplan, control, and efficiently schedule field-based service teams.
Demonstrated experience managing service contracts, SLAs, and customer accounts.
Strong commercial awareness with the ability to drive revenue growth and contract profitability.
Excellent leadership, communication, and organisational skills.
Full, clean driving licence.
Desirable Experience working withNHS and/or HSE service contracts, frameworks, or healthcare estates.
Familiarity with public-sector procurement, tendering, and compliance requirements.
Strong technical knowledge of medical devices and healthcare equipment.
Experience using service management and scheduling systems.
Benefits & Rewards Competitive base salary starting from€58,000+, commensurate with experience.
Fully expensed company vehicle.
Company mobile phone and laptop.
Company pension scheme.
Tuition reimbursement and ongoing professional development.
Opportunity to play a key role inshaping, scaling, and growing a high-impact healthcare service operation.
Benefits: Company Vehicle Laptop Mobile Phone Pension Fund