Temple Bar Hotel Dublin is seeking an Assistant Front Office Manager to join the team in its unique four-star hotel.You will report to the Front Office Manager and play a key role in supporting the smooth and efficient operation of the Front Office. Working closely with your colleagues, you will help deliver exceptional guest service by anticipating guest needs and maintaining the highest standards of care and professionalism at all times.As Assistant Front Office Manager, you will be responsible for:Supporting and supervising the day-to-day operations of the Front Office departmentAssisting the Front Office Manager in organising staff, rotas and shift coverageEnsuring the highest level of guest service standards are delivered consistentlyOverseeing guest check-in and check-out processes to ensure a seamless experienceHandling and resolving guest enquiries and complaints in a professional and timely manner, escalating where appropriateEnsuring all cash handling, key control and reservation procedures are followed correctlyEnsuring full compliance with Front Office SOPs and company standardsMonitoring upselling performance, preparing weekly upselling trackers and reporting results to managementKeeping the team informed of daily operations, VIP arrivals and hotel events through regular briefingsMaintaining an in-depth knowledge of hotel facilities, services and productsCoaching, training and supporting team members developmentPromoting a positive, professional and collaborative working environmentEnsuring compliance with Health & Safety, Fire, Hygiene, Licensing and Employment legislationAttending training sessions, appraisals and departmental/hotel meetings as requiredThe Ideal CandidateTo Be Successful In This Role, You Should HavePrevious experience in a hospitality environment, preferably in a supervisory or leadership role within Front OfficeStrong communication and interpersonal skillsThe ability to work efficiently under pressure in a fast-paced environmentA proactive, organised and guest-focused approachA genuine passion for delivering exceptional guest experiencesWorking With Us Provides The Following BenefitsStaff Food: Complimentary meals during shiftsEmployee Assistance Programme: Access to confidential support services for personal and professional wellbeingStaff Discounts: Discounts on food, beverages and stays across the global Ascott portfolioAbout UsTemple Bar Hotel Dublin is part of The Ascott Limited brand. The Ascott Limited Ireland Corporate Office acts as the management and support office for The Ascott Limiteds European portfolio.At The Ascott Limited, we embrace diversity, equity and inclusion, welcoming applicants from all backgrounds and creating a supportive and inclusive workplace where everyone can contribute their unique perspectives.Ascott is a trusted global hospitality company with a presence across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Its diversified accommodation portfolio includes serviced residences, co-living properties, hotels and independent senior living apartments. Its award-winning brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), members enjoy exclusive privileges and offers at participating properties.Trading as: Temple Bar Hotel Dublin, managed by The Ascott LimitedSkillsLeadership and Team Management Communication Communication and Interpersonal Skills Problem-Solving and Conflict Resolution Time Management and Organisational Skills Guest Service Excellence Opera PMS