Vehicle Booking Customer Service Representative
The ideal candidate will be responsible for handling inbound and outbound calls from customers to book service or repair work. You will establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out.
* Determine workshop availability using the booking system
* Liaise with our service advisers regarding specific job information and any other queries
* Contact customers after they have taken delivery of their vehicle to discuss their level of satisfaction
* Completing customer satisfaction follow-ups, upon completion of surveys following completed work
Key Responsibilities:
* Capturing, recording, and updating customer details in our CRM
* Contacting customers to inform them about product launches, new car information, test drive campaigns, and used car sales etc.
* Updating the CRM system with leads and relevant information gathered
* Handle customer complaints and escalate as required
* Recording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone
Requirements:
* Previous experience in a similar role
* From a motor industry background and have technical knowledge
* Possess excellent administration and IT skills
* Have experience with the Keyloop DMS
* Exceed our customers' expectations in terms of customer service