Residing in the republic of Ireland? Join Capita Ireland as a Customer Service Advisor – Office-Based in Clonakilty Are you passionate about delivering excellent customer service and looking to grow your career in a supportive, team-oriented environment? Capita Ireland is hiring a full-time Customer Service Advisor to join our friendly and dedicated team at our Clonakilty office. Location: West Cork Business and Technology Park, Co. Cork, P85 YH98 Working Hours: Monday to Friday, 8:00 AM – 4:00 PM (37 hours per week)IMMEDIATE START AVAILABLEWhat You'll Be Doing:Providing professional and proactive support to our clients' customersHandling general enquiries with empathy and efficiencyEnsuring every interaction leaves a positive impressionJob title:Customer Service AdvisorJob Description:What you'll be doing: Handle a high number of customer queries via telephone.Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected processWhat we're looking for: Previous experience working in similar environmentStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the futureWhat's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €25,974 per annum22 days annual leaveaccess to Wrkit – giving you access to lifestyle savings, & discountscost of eyecare vouchers for eye examinations and money towards glasses if requiredaccess to Capita pension schemeaccess to Employee Assistance Programmelife Assurance Benefitcycle2work scheme….and plenty moreWhat we hope you'll do next: Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you. Location:Clonakilty,IrelandTime Type:Full timeContract Type:Permanent