Operations Manager
Join us as an Operations Manager to oversee the delivery of high-quality foodservice and hospitality operations at a prestigious pharmaceutical site.
This pivotal role requires strong leadership skills to manage a team, ensure operational excellence, and drive commercial success in line with growth and retention targets.
Key responsibilities include:
* Overseeing daily operations to ensure consistent, high-quality delivery.
* Ensuring full compliance with policies, health & safety regulations, and food hygiene standards.
* Driving financial performance through accurate budgeting, forecasting, and profit & loss management.
* Controlling costs effectively, including labour, food, waste, agency usage, and overheads.
* Developing and managing staffing plans aligned with business needs and budgetary constraints.
* Leading, coaching and developing the team, supporting performance, training and career progression.
* Fostering a positive team culture that encourages collaboration, accountability and engagement.
* Building strong client relationships through regular communication, reporting and strategic partnership.
* Ensuring exceptional customer service, proactively resolving issues and exceeding client expectations.
* Promoting innovation in food offering, service design and customer experience.
Requirements:
* Proven leadership experience in foodservice or hospitality management.
* Strong commercial awareness with solid budgeting and P&L management skills.
* Passionate about quality, service and continuous improvement.
* Skilled in building client relationships and leading high-performing teams.
* Confident communicator with strong organisational and problem-solving skills.
* Proficient in Microsoft Office and adaptable in a fast-paced, client-focused environment.
Equal Employment Opportunity: We celebrate diversity and consider qualified applicants regardless of criminal histories, consistent with legal requirements.