About the Role: As a Key Operations Manager, you will lead and grow our team, ensuring excellent service delivery to Municipal, Industrial, and Commercial customers. You will be instrumental in managing operations, expansion, and continuous improvement of our Service business unit.
Key Responsibilities:
* Operations Management: Oversee daily activities to ensure efficient and effective service delivery. Ensure service jobs are administered according to Standard Operating Procedures (SOPs) with regular reviews of work orders and reporting.
* Team Development: Manage and grow the existing team to support sustainable business growth while maintaining high service standards. Collaborate with HR to implement training and upskilling programs for team members.
* Business Growth & Strategy: Tendering; Price all works to achieve margin targets and customer value. Deliver on annual business development strategies, exploring growth opportunities.
* Continuous Improvement: Identify, plan, and implement a continuous improvement program for repair and service. Support collaboration with other EPS units to achieve overall company goals.