Job Title: Food Service Team Leader
Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.
The successful candidate will oversee the daily operations of the bar and dining area. The role involves ensuring that both guests and staff have a positive experience while maintaining operational efficiency.
Key Responsibilities:
* Assist, motivate and lead the team, ensuring all aspects of tasks are being carried out to the highest standard.
* In the absence of the Manager, ensure the team are supported and organised.
* Resolve any issues that may arise, such as customer complaints or internal issues with the team such as sick calls
* Motivate and encourage the team
* Ability to assist the Manager in all aspects of the workload when needed
* Train all new and existing staff members on company policies, procedures, service standards and health and safety regulations
* Ensure all staff are complaint with Health and Safety regulations, including food safety standards, cleanliness, and sanitisation
* Ensure dining area is clean and appropriately set up for service as well as supervise the setup, breakdown and cleaning of dining area.
Required Skills and Qualifications:
* Previous supervisory experience is preferred
* Training experience an advantage
* Minimum 1 years' experience in a food & beverage environment is essential
* Ability to manage, coach and direct a team
* Maintain a professional appearance at all times.
* Strong leadership, organisational and multitasking skills with ability to work well under pressure
* Be experienced in a standard driven environment and be detail orientated
* Be able to demonstrate an efficient and courteous approach to guests, be great at communication and have a friendly manner
* Flexibility is a must.