Posted: 5h ago
The role
Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM’s business proposition, so as a key member of the CPM Operations team, this role is expected to make a significant contribution to the culture within CPM via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role.
The main focus of this role is to provide best-in‑class administrative, operational, and field planning support and insights to the Senior Client Service Manager and Client Managers to ensure excellence in Clients' Retail Execution Programmes.
In addition, this role will take ownership of the planning, scheduling, coordination, and optimisation of tactical field visits (sales activation and sales relief calls) across core client accounts, ensuring best-in‑class execution, resource utilisation, and coverage delivery.
The Role Holder will be a champion for the CPM values of Freedom, Integrity, Excellence, Respect, and Innovation at all times, both internally and externally with Clients, whilst delivering on‑time and professional execution of all operational and field deployment activities.
The Primary Responsibilities for This Role Are:
1. Tactical Field Planning & Scheduling (CORE COMPONENT OF ROLE)
Own the end-to-end planning and scheduling of tactical field visits for core client accounts, including:
Sales activation campaigns
Sales relief / coverage calls
Tactical blitz activity and ad‑hoc support
Develop and maintain dynamic call files and deployment schedules, ensuring:
Optimal geographic routing and efficiency
Alignment to campaign objectives and client priorities
Full coverage of required outlets within agreed timelines
Act as the central coordination point between Client Service Managers, Regional Sales Managers, and Tactical Teams to:
Translate client briefs into executable field plans
Agree scheduling timelines, coverage levels, and execution standards
Adjust plans in real time based on performance, availability, and changing priorities
Manage resource allocation across core, flex, and contractor field teams, ensuring:
Right resource deployed to the right activity ("right place, right time")
Effective utilisation of tactical teams to support core programmes
Seamless integration between core field teams and tactical support
Coordinate briefing, deployment, and tracking of all tactical campaigns, including:
Distribution of call files and briefs
Monitoring live progress vs plan
Ensuring mid‑campaign and end‑of‑campaign reporting is completed
Track and report on:
Coverage vs agreed schedules
Execution compliance and quality metrics
Campaign performance and ROI indicators
Liaise closely with Field Managers to:
Identify gaps in coverage and trigger tactical support
Deploy relief resources to maintain SLA adherence
Continuously optimise journey plans and territory coverage
2. Logistics and Assets Co‑ordination
Arrange ordering, allocation, and distribution of programme assets
Maintain account staff contact details and equipment logs
Maintain asset logs (vehicles, fuel cards, tolls, insurance)
Compile and submit allocation and dispatch reports
Liaise with field staff to ensure sufficient equipment availability at all times
3. General Account Administrative Responsibilities
Process onboarding and offboarding of team members
Update and maintain Field Team call files (including tactical scheduling inputs)
Liaise with Tactical Team to arrange call coverage when required
Organise and coordinate client and field team meetings/conferences
Collate and submit weekly timesheets
Postage and dispatch duties where required
Conduct regular compliance audit calls
4. Reporting / IT
Prepare and distribute Client Reports as per agreed contract timelines
Analyse visit submissions vs reporting and call schedules and flag concerns
Resolve issues and assist with field and client queries daily
Assist all account staff with IT requests, escalation, and resolution
Proactively review current processes to improve and streamline
Required Experience & Competencies
Strong written, verbal, and phone communication skills
Strong planning, scheduling, and coordination capability
Ability to manage multiple moving priorities across field teams
Strong problem‑solving and decision‑making skills
High attention to detail and accuracy
Effective time management and organisation skills
Ability to work independently and proactively
Commitment to customer satisfaction and project success
Strong data and digital mindset (Power BI/reporting tools)
Ability to interpret data and translate into actionable field plans
Desirable
Experience in field sales, merchandising, or retail execution environments
Experience managing call files, journey planning, or field scheduling
Prior experience with Power BI
Presentation skills
Role KPIs and Measures of Success
Delivery of agreed tactical field visit schedules across all core clients
Achievement of coverage targets and execution SLAs
Optimisation of field resource utilisation
Real‑time management of call file accuracy and scheduling integrity
High compliance rates on tactical activations
Timely deployment and reporting of all tactical campaigns
Benefits
Salary €45,000
Hybrid Working – 3 days office
Companywide recognition awards + regular company events and activities
Discounted Health Insurance
Access to company pension provider
IVF Support Policy
Enhanced Maternity & Paternity Pay
Reward & Recognition through People Awards scheme
Fast career development and progression opportunities (from 6 months)
Employee Assistance Program
Active Diversity and Inclusion initiatives
Bike to Work Scheme
TaxSaver Scheme – discounted travel tickets
Employee Referral Payment Scheme
Structured Personal Development Plan
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