The Role
As a Program Manager III within the Delivery Team, you will be responsible for managing customer projects, ensuring they are delivered in a timely manner and to a high standard. You will work closely with the System Engineers assigned to your project and cross‑functionally with the Sales, Product and Engineering teams. You should be a self‑starter who strives for excellence in all you do.
What you’ll do
Project Management
Accountable for the successful execution, management, and delivery of customer projects, ensuring adherence to scope and schedule.
Creates, maintains and updates project plans, tracking all tasks, milestones, risks, and issues throughout the delivery process.
Manages and owns all projects for four customers.
Takes full ownership of a number of customer projects, managing all aspects from initiation to completion.
Customer Relationship Management
Leads all customer communication, fostering a close working relationship.
Serves as the primary point of contact for customer inquiries and concerns.
Tracks customer‑facing tasks to ensure visibility and accountability.
Provides innovative and effective solutions to address challenges encountered during project execution.
Technical Understanding
Understanding of all the Use Cases of the Everseen software.
Ability to guide customers through the Use Cases and user acceptance tests.
Stakeholder Collaboration
Collaborates cross‑functionally to deliver projects within agreed scope and timelines, engaging with internal teams such as product development, implementation, and customer support.
Works closely with the Sales team and senior members of the delivery team to manage customer expectations regarding project delivery, providing regular updates on project progress.
Reporting And Communication
Coordinates all reporting with sales, customer success and data teams.
Accesses historical project data to facilitate accurate forecasting and decision‑making.
Technical Coordination
Assists with coordinating system performance analysis with technical and data teams, ensuring successful integration and functionality of customer systems.
Creates and coordinates Jira tickets to track project tasks internally across delivery and other departments, maintaining project updates in Salesforce.
Utilizes technical expertise to translate customer requirements into actionable features for technical teams.
Deployment Management, Feature Testing And Feedback Integration
Assists with the management of ongoing deployments and upgrades, integrating them seamlessly into existing projects.
Ensures deployments are completed on time and within scope.
Collaborates with customers to test and validate new features, gathering feedback for improvement.
Works closely with Product Teams to incorporate customer feedback into product development.
Collaboration With
Everseen’s Sales Team, Product team, and Engineering Team, our customers and our employees.
Profile and Skills
3+ Years experience in a similar customer delivery role.
Project Management
Demonstrates ability to effectively manage multiple complex projects simultaneously, ensuring timely delivery and meeting project objectives.
Technical Proficiency
Familiarity with Agile/Scrum tools like JIRA, providing an advantage in managing projects within dynamic and iterative environments.
Product Knowledge
Indepth understanding of the Everseen solutions.
Initiative And Adaptability
Proactive self‑starter with the capacity to engage in multiple initiatives concurrently.
Adaptable to changing project requirements and able to anticipate and address potential issues promptly.
Curiosity
Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
Ownership And Accountability
Demonstrates initiative, drive, and self‑motivation in taking full ownership of projects, ensuring accountability for project outcomes, and fostering a no‑blame culture conducive to continuous improvement.
Analytical Thinking And Attention To Detail
Possesses in‑depth problem‑solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.
Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
Travel Readiness
Willing to travel as needed for client meetings, project kick‑offs, or other project‑related activities.
Education
Bachelors degree or equivalent is preferred.
Scope & Influence (Span of Control)
Works without guidance and serves as a functional expert and career advisor for individuals in bands 4, 5, and 6.
Manages complex projects and interacts with other departments.
Possesses some independent decision‑making authority.
Complexity & Decision Making
Works on problems of diverse scope and calls upon multiple known practices and procedures to solve problems when in unknown territory.
Exercises judgment within defined procedures and practices to resolve day‑to‑day problems.
Builds productive internal/external working relationships.
Company Competencies
Communication & Collaboration
Develops meaningful relationships with key stakeholders internally and externally regardless of level to achieve business goals.
Manages conflict and hard conversations directly and with maturity.
Impact / Acting Strategically
Drives strategic and business‑critical initiatives that have measurable impact on the company.
Anticipates risks ahead of time, and plans mitigation steps alongside recommended solutions.
Customer Focus
Takes responsibility for resolving customers’ problem and escalates appropriately.
Puts customers first.
Keeps customers informed and communicates effectively regarding any difficulties.
Exchanges ideas and information effectively and looks for ways to improve service.
Innovation
Looks beyond obvious solutions.
Observes opportunities and translates them into benefits for the company.
Cultivates innovation and seeks out learning to stay ahead of the curve.
Independently studies and develops new ideas and proposals.
Open to change, shows curiosity and interest when learning new topics.
Learns quickly when facing new challenges or problems.
Works effectively in teams to generate and refine ideas, incorporating feedback and diverse perspectives.
Team Player
Shares knowledge and expertise to help others develop their skills and capabilities.
Fosters a collaborative and inclusive team environment that encourages learning and growth.
Collaborates with team members to implement initiatives that drive organizational success.
Open to Development / Improvement
Handles several activities at one time with no loss of control, adjusting schedules to take account of changing priorities.
Works on utilizing learned skills to solve problems and improve processes.
Equal Employment Opportunity Statement
Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. We do not tolerate prejudice or discrimination of any kind, including but not limited to those based on race, colour, sex, gender, religion, age, family status, disability or sexual orientation.
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