Job Title: Client Support Advisor
Cork, Ireland. You're passionate about helping others deliver excellent customer service? This job is perfect for those looking to start or grow their career in the healthcare insurance industry.
We're seeking a talented Client Support Advisor to join our dynamic Customer Service Team based in Cork.
About the Role:
You will be the key point of contact for customers, providing clear guidance, support and solutions. You'll help clients navigate their healthcare insurance needs with confidence and ease. This is a fantastic opportunity to join a supportive team in a thriving sector, with plenty of room for professional growth and development.
What You'll Do:
* Respond to customer inquiries via phone, email and other communication channels in a helpful and professional manner.
* Provide accurate information regarding healthcare insurance policies, services and procedures.
* Resolve client issues efficiently or escalate where necessary.
* Maintain detailed and accurate records using MS Word and Excel.
* Collaborate with your team to share knowledge and continuously improve service delivery.
What We're Looking For:
Experience: Previous experience in a customer service or client-facing role, preferably in a fast-paced environment.
Skills: Strong communication and problem-solving abilities, proficiency in MS Word and Excel.
Ambition: Eagerness to learn and grow within the healthcare insurance industry.
Benefits:
Comprehensive training to support your success.
A welcoming and inclusive team culture.
Clear career progression opportunities within a respected healthcare insurance provider.
Competitive salary and benefits package.
Ready to make a meaningful impact?