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Principal Executive Consultant @ Cpl | Recruitment Expert IT/ Science & Engineering
This role is a remote position.
You must speak fluent French.
The TIS is responsible for guiding clients through every phase of the implementation journey—from initial kick-off to full-scale rollout and beyond. This role requires a deep understanding of customer requirements and the ability to effectively communicate those needs to Product Management to inform the platform roadmap.
* The TIS also monitors and reports on key performance metrics such as on-time delivery, scope deviations, implementation margin, bug counts, time to resolution, and repeat work time standards. Key responsibilities include:
* Refining and validating technical project requirements
* Configuring the platform to align with contract terms and specific client needs
* Developing custom dashboards or system connectors as needed
* Acting as a Subject Matter Expert (SME) and providing Level 3 technical support to customers
* Producing comprehensive technical documentation for delivered solutions
* Conducting customer training sessions to ensure smooth adoption
* Analyzing system and project performance to drive continuous improvement
Required Skills and Qualifications
* Bachelor’s degree in Administration, Engineering, or a related field
* Experience with SaaS business models preferred
* Proven experience in project management or technical implementation
* Highly autonomous with strong organizational skills
* Results-oriented and cost-conscious
* Excellent verbal and written communication skills in both French and English
* Strong focus on customer satisfaction and user experience
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Staffing and Recruiting
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