Software Developer - L3 Engineer at IBM
We are seeking an highly skilled and motivated L3 Engineer (Software Developer) to join our dynamic team working on AIOps/Net Cool Hybrid Cloud Domain.
As an L3/Dev Engineer, you will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding support engineers in solving escalated problems.
This position requires strong technical knowledge, problem‑solving skills, and the ability to collaborate with cross‑functional teams.
Your Role And Responsibilities
Provide expert‑level product support for IBM customers across the globe.
Troubleshoot, diagnose, and resolve escalated technical issues from customers.
Perform root cause analysis and implement long‑term solutions for recurring issues.
Develop and maintain technical documentation, processes, and troubleshooting guides.
Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues.
Provide mentoring and training to support engineers (L2).
Act as a subject matter expert for specific technologies or systems related to the product.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
Experience with troubleshooting software, and network issues.
Min 2 years of hands‑on coding experience with Go Lang, Node JS and Python.
Proficiency in SQL, Linux, Kubernetes, Open Shift.
Excellent communication skills to interact with stakeholders and report on technical issues clearly.
Strong analytical and problem‑solving skills.
Ability to work independently and manage multiple tasks simultaneously.
Preferred Technical And Professional Experience
Demonstrated Go Lang, Node.js, python, and/or Java Script experience.
Demonstrated excellence in problem‑solving, with the ability to tackle complex issues and find effective solutions.
Strong knowledge of Integration technologies, cloud computing, Software Development methodologies.
Knowledge of Agile methodology.
Prior experience in a customer‑facing debugging, troubleshooting/etc role.
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