Our client, a leading global medical device organisation based in Athlone, is seeking a fluent Dutch-speaking Customer Service Coordinator to join their dynamic and customer-focused team in Athlone on a permanent basis.
This is a fantastic opportunity to join a market leader in the healthcare sector, where you'll play a key role in ensuring world-class service delivery to customers across multiple European markets. You'll be the go-to contact for customers — managing orders, resolving queries, and making sure every interaction reflects the company's commitment to excellence and care.
The position offers a hybrid working model (3 days office-based, 2 days from home), giving you the perfect balance of collaboration and flexibility.
What You'll Be Doing:
1. Work as part of a high-performing, multilingual team, ensuring all customer orders are processed quickly and accurately.
2. Handle customer queries related to orders, deliveries, invoices, and products with efficiency and professionalism.
3. Manage and resolve complaints in a timely, customer-centric manner while escalating product issues appropriately.
4. Collaborate closely with warehouse and purchasing teams to coordinate deliveries, returns, and stock management.
5. Build lasting relationships as the primary contact for key accounts, providing insights and updates to management.
What We're Looking For:
6. Fluent in both Dutch and English (written and spoken).
7. A 3rd-level qualification in Business or a related field is desirable.
8. Excellent communication skills and a professional, confident phone manner.
9. A positive, team-oriented attitude with strong attention to detail and problem-solving ability.
What's on Offer:
10. Permanent role within a global, innovative medical device company.
11. 24 days annual leave.
12. Hybrid and flexible working arrangements for a great work-life balance.
13. Supportive, multicultural team culture that values growth and development.
14. The chance to make an impact in improving healthcare outcomes across Europe.
15. Other - Pension & Healthcare
If you're a motivated, customer-driven communicator with a passion for delivering exceptional service, we'd love to hear from you