We are currently recruiting for a number of Site Facilities Leads to join our PPP Community Nursing Units (CNU) in Ardee, Clonmel, Athlone and Midleton. The successful candidates will be responsible for taking ownership of the operational management and delivery of all facilities management services. This is an active and visible role requiring excellent customer relationship and supplier management skills. This will ensure positive contribution to the performance of the business by promoting a culture of customer care.RESPONSIBILITIES:Manage the customer interface within an assigned PPP CNU; ensuring a high standard is maintained in the day-to-day running of the siteBuild excellent relationships with the customers, client, our suppliers, and other partners while guaranteeing appropriate and responsive reaction is taken to address all client concernsEnsure that the operational aspects of his/her site are delivered in accordance with the SLAEnsure compliance with all statutory, management systems, security and relevant company and client policies generating a true health and safety cultureEfficiently lead, develop, and retain staff to deliver servicesEstablish a Continuous Improvement Process, adding value to both the business and our clientAs a member of the Facilities Management Team, be a leader and ambassador of the businessOrganise and facilitate regular Customer Forums and meetings with other key stakeholders as appropriateInteract with all internal teams to achieve delivery of planned and reactive tasks using best practiceSupport customer and company audits ensuring optimum results are achievedEnsure that Company records are held and updated as requiredAuthorise payroll issues concerning staff within the portfolio of CNUs under post holder's responsibility (i.e. overtime, absence etc.)Verify that all new starters receive induction training in line with Company policies and proceduresEnsure Objectives, Performance Reviews and Toolbox talks are completed as per standing company policyAny other duties as required as determined by the CompanyQUALIFICATIONS, EXPERIENCE & KNOWLEDGE:Multi skilled with relevant experience in a similar environment is advantageousStrong customer service and people management skillsKnowledge/experience of CAFM and BMS systemsExperience as an outsourced provider of Facilities Management is desirableHealth & Safety awareness - IOSH/NEBOSH an advantageUnderstanding of Quality systems e.g. ISO 9001 accreditationStrong understanding of Facilities Management/Building/M&E servicesCommercial awarenessCompetent in compiling and collating site information into weekly and monthly reporting formats e.g. Energy Management requirementsWillingness to assist the wider team on maintenance tasks as required
#J-18808-Ljbffr