Job Title
Guest Service Agent
-----------------------------------
Job Description
We are looking for a highly skilled and experienced Guest Service Agent to join our team. The successful candidate will be responsible for delivering exceptional customer service, ensuring a seamless experience for all guests.
Key Responsibilities
* Greet and welcome guests as they arrive at the hotel
* Register guests and process their payments
* Respond to any inquiries guests may have about in-house facilities and local tourist information
* Ensure the security of room keys
* Update all guest information in the computer system
* Take and confirm reservations for guests
Requirements
* Excellent customer service skills
* Ability to work independently and take initiative
* Outstanding communication skills
* Capability to remain calm and perform well under pressure
* Experience in 3/4-star hotel is desired but not essential
Benefits
* Competitive salary
* Free employee meals on duty
* 50% Off F&B in all properties
* €/£60 employee rate on rooms for all Dalata-owned hotels
* 30% off Friends & Family rate
* Extra AL day for every year worked (5 days to a maximum of 5 days)
* Employee Assistance Programme
* Cycle to Work Scheme/Transport Schemes
* Pension access
* Development Opportunities through our Dalata Academy- support your career journey
* Staff Appreciation Initiatives, fun team-building activities and regular charity events
About Us
We believe that our people are our greatest asset. That's why we invest heavily in training and development programs to help our employees grow and succeed in their careers. Our commitment to diversity and inclusion means that we welcome applicants from all backgrounds and abilities. We are an equal opportunities employer and welcome applications from candidates with disabilities.