We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing both 1st and 2nd level technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure.
This is a full-time position and is based at our Athlone Offices.
This is NOT a remote position.
Role Responsibilities
Working with the Helpdesk Team and process owners, to provide helpdesk support for deployment and maintenance of users, laptops, desktop PCs, servers, printers, as well as hardware, software, and peripheral support.
Support operations and maintain the customers network, systems, and overall IT infrastructure.
Provide high quality support to our customers across several site locations.
Work with vendors, partners, stakeholders, and users to resolve issues.
Manage user accounts, email accounts, and security groups to uphold data integrity and security.
Perform hardware/software installations in accordance with company policies and deadlines.
Manage own ticket queue and meet SLAs.
Documentation of IT operational processes.
Adhere to internal Policies & Procedures in-line with ISO9001 & 27001
Key Skills and Experience
A minimum of 1 years’ experience / proven high quality, helpdesk support.
Proven attention to detail and task completion.
Excellent organisational skills, managing multiple tasks simultaneously.
An understanding or familiarity of business processes and systems.
Experience with:
Microsoft Operating Systems
Microsoft Applications,
Active Directory user management, Group Policy, DNS, DHCP.
Anti-Virus/spyware/malware applications
TCP/IP, DNS, VPN, Firewalls, and switches
Ethernet and Wi-Fi networks
Microsoft Office 365 administrator & user management tasks.
Strong communication skills (including relationship building).
Excellent documentation skills.
Hands‑on experience in troubleshooting and maintaining, of laptops, desktops, network equipment, printers, scanners, etc.
Benefits
We offer a competitive salary based on experience (€30k - €35k), pension scheme, training, and development opportunities.
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