Director of Rooms Division Job Opportunity
We are seeking a highly skilled and experienced Director of Rooms Division to lead our Front Office, Accommodation, and Maintenance departments. This pivotal role will ensure a seamless guest journey from prearrival to departure.
Key Responsibilities:
* Provide strategic direction and operational oversight for the Rooms Division, ensuring exceptional guest experiences and optimal departmental performance.
* Lead and inspire teams in the Front Office, Accommodation, and Maintenance, promoting a culture of excellence and accountability.
* Monitor and manage guest satisfaction metrics, responding to feedback and driving continuous improvement aligned with Forbes standards.
* Assist with the successful implementation of Forbes Travel Guide standards and other external brand audit requirements.
* Develop and manage departmental budgets, forecasts, P&L, and CAPEX plans, ensuring cost effective and high quality operations.
* Drive labour productivity, optimize scheduling, and ensure efficient resource planning across departments.
* Collaborate closely with Sales, F&B, Spa, Events, and Reservations to ensure a seamless guest experience across all touchpoints.