Job Overview
The Dental Care Coordinator is a key role within our practice, responsible for providing exceptional patient care and administrative support.
About the Role
* This is an exciting opportunity for a motivated and organized individual to join our team as a Trainee Dental Nurse/Receptionist. The successful candidate will have the chance to develop their skills and knowledge in dental nursing and administration, while providing excellent service to our patients.
Key Responsibilities
* Dental Nursing: Work closely with our dentist to provide chair-side assistance, ensuring the accurate and timely completion of treatments and relevant records.
* Ensure that clinical areas and equipment are clean, tidy, and sterile at all times.
* Maintain adequate stock levels and inform staff when stock diminishes.
* Liaise with the reception team to ensure smooth patient communication and transfer of records.
Administrative Tasks
* Greet and register patients on a day-to-day basis at the reception desk.
* Provide information and reassurance to patients about their treatment.
* Handle, record, and resolve patient complaints in line with our guidelines.
* Manage phone and email communications throughout the day.
* Cash up daily exercises for the practice.
* Manage appointment books to maximize working hours.
* Support clinicians by sending prescriptions, referral letters, x-rays, etc.
* Perform local administration tasks such as filing, scanning, lodgements, postage, etc.
* Manage payor claims for GMS, PRSI, VHI, DeCare, etc.
* Check eligibility and perform payment reconciliations.
* Run daily, weekly, and monthly reports from Exact.
* Complete various spreadsheets for accounts purposes (i.e., cash sheet, trackers, etc.).
* Assist the practice manager in achieving agreed company KPIs.