We're a leading recruitment agency representing a distinguished Medical Sales, Marketing, and Distribution company. Renowned for excellence, our client's portfolio includes top-tier brands like Butterfly Network, Customed, Ansell, and 3M.
Seeking a proactive Software Support Technician for our client's Technical Support Team in Kerry. Requires strong IT skills, troubleshooting abilities, and a customer-centric approach.
Responsibilities:
1. Provide exceptional technical support, handle installations, and conduct end-user training.
2. Collaborate on project teams for larger installations.
3. Manage customer queries via phone/email and maintain CRM records.
4. Identify and escalate software issues, ensuring timely resolution.
5. Maintain performance standards and manage customer requests effectively.
Qualifications and Experience:
6. Bachelor's degree in IT, Computer Science, or related field.
7. Background in operations or IT administration.
8. Proficiency in Microsoft Office.
9. Strong organizational and problem-solving skills.
10. Ability to work independently and prioritize tasks effectively.
Personal Requirements:
11. Proven track record in customer support and troubleshooting.
12. Strong organizational and prioritization skills.
13. Customer-centric approach with excellent communication abilities.
Key Benefits:
14. 24 days annual leave, increasing with service length.
15. Pension scheme, Employee Assistance Programme, and Life Cover.
16. Active Sports and Social Club, Profit Share.
17. Opportunities for learning and personal development.