JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G.
It makes the world's most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.
Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world.
JMA's technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.
5G is more than another G on your phone — it is a generational opportunity to change the way the world operates.
Join the industry's fastest growing technology company to shape that future today.
JMA Wireless is seeking a dynamic and detail-oriented
Customer Service Representative
to join our Dublin office on a 1-year fixed-term contract.
Reporting directly to the Director of Global Sales Operations, this role offers a unique opportunity to contribute to the success of all JMA product lines in a fast-paced, innovation-driven environment.
This is not your typical call center or inside sales role.
As a JMA CSR, you'll be a key player in our global operations, collaborating across teams to deliver exceptional service and support.
If you thrive in a customer-focused, solutions-oriented setting and want to make a real impact, we'd love to hear from you.
Responsibilities:
Help customers get the solutions they need be it materials and/or services
Expert in international custom clearance issues
Manage and facilitate attested invoices and Certificates of Origin, Letters of Credit and/or other instruments of International trade.
(Works withbank, Chamber of Commerce and logistics teams coordinating paperworkand execution of tasks associated with the L/C or other)
Interact extensively with internal and external customers to clarify their needs, set clear expectations
Provide quotes and product lead times
Take customer and intercompany orders and process in ERP system
Responding to customer enquiries through email
Provide post order service, including billing support and returns
Handling complex requests and product complaints
Processing credits for product defects or customer satisfaction
Providing support to Account Managers, Field Sales Reps, ApplicationEngineers and internal customers
Coordinate international shipments, including quoting rates, coordinatepickup and returns with freight forwarder and customer
Denied parties screening, preparing commercial invoices
General office management and filing
Qualifications:
Bachelor degree or equivalent experience in international customerservice and import / export shipment
Excellent listening skills and problem-solving skills relative to customerinquiries
A commitment to consistently exceed the customer's expectations
The ability to learn and understand quickly
The ability to be flexible, proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
The ability to prioritize your workload, handle interruptions, and work onseveral different tasks simultaneously in a fast paced environment
The ability to maintain a positive attitude and work effectively andindependently and within a team environment
High level of accommodation as demonstrated through urgency ofexecution
Proficiency in operating a PC with basic knowledge of Microsoft Excel,Word & Outlook
Extensive working ERP experience, SAP preferred
Clear understanding of Incoterms ****
Experience in international customs clearance requirements andtriangulation shipments
Languages: English (mandatory).
Italian / French / German (an advantage)
Learn more about our current opportunities on our
career site
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At JMA, we don't just accept differences — we embrace them.
JMA is proud to be an equal opportunity workplace.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.