Overview
Location: Cork (Hybrid – periodic travel in Ireland & Europe)
Role Summary
An exciting opportunity for a motivated professional (minimum APA-qualified) with a strong operational and leadership background to step into an international-facing role. You’ll be responsible for performance delivery, regulatory compliance, and client success for teams operating in Ireland and outside of Ireland, while partnering with peers to embed a strong risk culture and service excellence.
Key Responsibilities
Lead operational delivery for local and international teams, ensuring high performance and customer satisfaction.
Work closely with on-location managers to ensure compliance with regulatory standards.
Build and maintain strong client relationships.
Support and guide teams through a transformation roadmap towards a blended human/digital service model.
Monitor performance metrics, identify improvements, and implement solutions.
Requirements
CIP or APA qualified in General Insurance.
3+ years’ management experience in the insurance industry.
Strong leadership, relationship management, and change management skills.
Experience in contact centre operations, forecasting, and technology.
Confident communicator with a proactive approach.
Benefits
Competitive salary.
22 days annual leave.
High street discounts.
Pension scheme.
Career growth opportunities.
APPLY NOW!
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Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Staffing and Recruiting
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