WalkMe Technical Support Engineer
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator?! At WalkMe, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we’re changing how enterprises interact with their technology.
So, if you’re looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. You will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.
What will you actually be doing?
Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfill their goals with our solutions.
Apply and share best practices for optimal use of our products.
Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
1+ year experience in software support or customer service.
Fluent in English (verbal and written). – Must
Problem‑solving skills with a customer‑first approach.
Knowledge of HTML, jQuery, and CSS (please specify your level).
Experience in various communication formats (written, live chat, conference calls, in‑person).
Ability to grasp and articulate new technologies quickly.
Proficient in using application logs, browser dev tools, and other diagnostic tools.
Independent and teamwork capabilities.
Poise and articulation in challenging customer interactions.
Benefits and Recognition
We’re ranked by Dun & Bradley as one of the TOP 20 software companies to work for in Israel.
We were recognized by Deloitte as the 6th fastest growing software company in the world.
We’re publicly traded on the Nasdaq stock exchange.
We provide you with the latest cutting edge tech to power your work while developing and advancing your career.
We manage at eye‑level, giving you the chance to work with anyone at the company.
We recognize that you have a life outside the office and support work‑life balance.
Equal Opportunity and Accessibility
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Careers@sap.com.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 445127 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
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