Malwarebytes MDR Analyst
Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team
Malwarebytes is looking for a passionate individual dedicated to defending the cyberworld. You'll be part of a team providing professional cybersecurity services for Malwarebytes customers, helping to defend and remediate against cyber threats. It's more than a job, it's a mission.
As a Malwarebytes MDR Analyst, you will detect, contain, and remediate advanced threats to protect our customers. Your focus will be on real-time incident detection, validation, remediation, and reporting.
What You'll Do:
1. Support 24/7/365 Managed Detection and Response efforts:
- Monitor and analyze log data and alerts generated by Malwarebytes security technologies in real-time; escalate and report validated security incidents to our customers.
- Investigate and validate alerts.
- Handle incidents as defined in playbooks and SOPs, advising customers on remediation.
- Escalate complex issues appropriately.
- Prepare incident reports outlining threats, characteristics, and remediation activities.
- Provide peer review for incident reports.
- Maintain knowledge of current cyber threat actor TTPs.
- Manage and track customer issues and requests.
- Identify opportunities for process improvements.
- Support product development by providing feedback for improvements.
- Collaborate with technical teams to share expertise, research threats, and implement solutions.
- Document observed threat activity for intelligence analysis.
- Handle high-pressure situations professionally.
- Skills You Need to Have:
- At least 2 years of related experience or a Bachelor's Degree in Cybersecurity, Computer Engineering, Information Security, Computer Science, or a related field.
- Self-directed with initiative and independence.
- Solid knowledge of Windows, MacOS, and Linux environments.
- Understanding of IP networking and network security fundamentals, including IDS.
- Knowledge of computer security principles and the cyber threat landscape.
- Excellent communication and collaborative skills.
- Team-oriented with analytical and problem-solving abilities.
- Ability to adapt to changing priorities and operate in a dynamic environment.
- Strong customer service skills.
- Technical troubleshooting skills.
- Ability to maintain confidentiality of sensitive data.
- Nice to Have Skills:
- Experience in a SOC or MSSP setting.
- Experience with SOAR tools.
- Certifications such as Security+, GCIH, GCIA, or relevant degrees or certificates.
- Experience with endpoint detection products.
- Knowledge of cloud environments like AWS and Azure.
- Understanding of network protocols, web proxies, WAFs, and vulnerability assessment tools.
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