At Dornan we are currently recruiting for IT Desktop Support Engineer - Level 1 to work in our IT department in our Cork Head Office.Your day to day will include:Active Directory administration (password reset, group access)Installing and maintaining hardware and computer peripheralsInstalling and upgrading operating systems and computer softwareTroubleshooting printer and phone issuesTroubleshooting networking and connection issuesSetup of new users and also managing user leaver processKnowledge of servers, networking and cloud solutionsIT Setup of new projects offices and periodic site visitsEnsure helpdesk tickets are kept at a manageable levelKnowledge of Teams, SharePoint and Microsoft Application supportGeneral IT oversite within a hybrid office settingAbility to manage tasks and small projectsWhat we are looking for:Ability to prioritize workloadRecognizes own strengths and weaknesses and committed to ongoing developmentAcceptance of responsibility and accountabilityWork as a team player within the IT DepartmentWillingness to take ownership of issues or tasks and see them through to completionWillingness to travel to site periodicallyExperience with desktop hardware and software (operating systems and MS Office)Why Dornan?Our commitment to our employees development - we offer career progression pathways, always seeking opportunities to promote and upskill our people.Health & Wellbeing - Fostering health and wellbeing is paramount to creating a supportive and inclusive work environment. Our commitment to mental health manifests through targeted workshops. We have a Health & Wellbeing Calendar, our Employee Assistance Programme, and the formation of a Wellbeing Network comprising over 80 trained Mental Health First Aiders.Corporate Social Responsibility - We embrace our role in shaping a sustainable future and understand the significance of our impact. We are committed to delivering leadership in sustainability as ESG Citizens. With our expertise, we strive to reduce the environmental footprint of the communities we serve.Benefits – from helping you to plan for the future to Health & Wellbeing services we continue our commitment to support our peopleDiversity & InclusionWe believe your career should only be limited by your own ambition. At Dornan we are proud of our dynamic workforce and will continue to recruit people from a variety of backgrounds, cultures and beliefs. Because we know that diverse organisations perform better.Note for Recruitment Agencies:We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Talent Acquisition Partner.