Customer Service Representative
We are seeking an experienced professional to join our team as a Customer Service Representative.
The ideal candidate will play a vital role in delivering exceptional customer experience and ensuring the smooth operation of our aftersales department.
About the Role
* Assist in the administration of our service department, ensuring all tasks are completed efficiently.
* Make customer appointments and book in cars, providing excellent communication throughout the process.
* Issue invoices and collect payments from customers, maintaining a high level of professionalism.
* Deal with customer queries via email, telephone, and in person, providing timely and effective resolutions.
* Print job cards and test drive customer cars, ensuring all necessary documentation is complete.
* Inspect customer cars before returning them, guaranteeing quality and satisfaction.
* Transfer insurance substitutions, ensuring accuracy and efficiency.
Requirements
To be considered for this role, you will need:
* A full driver's license (for insurance purposes).
* Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
* Strong organizational and negotiation skills, with a focus on customer satisfaction.
* A strong work ethic and excellent computer skills, with the ability to adapt quickly to new systems.
* A disciplined approach to following processes, ensuring consistency and accuracy.
Desirable Skills:
* Experience working in aftersales with a focus on customer service.
* A strong desire to excel in a sales career, with a willingness to learn and grow.
Rewards and Benefits
We offer a competitive salary package, including:
* A company pension scheme, providing financial security and peace of mind.
* An annual bonus/13th cheque, recognizing outstanding performance and dedication.
* An employee assistance program, offering support and guidance when needed.
* Ongoing training and development opportunities, helping you grow and succeed in your role.
Join us in delivering exceptional customer experiences and driving business success!