FS Business Consulting - Customer Business Transformation - Senior Manager - Dublin
Location: Dublin 2
Other locations: Primary Location Only
Date: Sep 26, ****
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We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
FS Business Consulting - Business Transformation - Customer (Strategy, Operations, Digital and Customer Experience) – Senior Manager - Dublin
General Information
Location:
Dublin
Available for VISA Sponsorship:
Yes
Business Area:
Customer & Business Transformation
Contract Type:
Full-Time – Permanent
EY is in a great place today.
We're helping more clients, in more places, tackle more of their toughest challenges than ever before.
The exceptional career experience you'll have at EY will be unlike any other because of our exceptional and diverse people.
We empower our people by offering the culture, the tech, the teams, the scale, the challenges, the learning and the relationships for you to personalize and build your career.
Do you have a passion for helping organisations maximise operational efficiency, embrace the digital agenda and create great customer and employee experiences?
Do you have prior experience in a strategy, operations, customer or change delivery role within consulting or the Financial Services industry?
Are you looking for strong career development, with an opportunity to learn from highly talented people and want to benefit from the support of a global organisation and network?
At EY, our Business Transformation Consulting team works with financial services clients to reimagine and redesign the inner workings of their operations, enabling them to deliver on their corporate strategy, achieve cost and performance efficiencies and identify and capture growth opportunities for the future.
Your Key Responsibilities:
Strong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery
Understand EY's service offerings and actively identify opportunities to better serve clients across our range of services
Utilise your skills in the areas of structured problem solving, business analysis, analytics, design thinking, and lean process improvement to help our clients drive profitability and performance improvement through their business operations
Identify areas for process improvement across existing ways of working be it system, process, or people changes
Effectively analyse and define business requirements through stakeholder engagement and reviewing existing processes
Manage people and project teams & engage directly with senior client stakeholders to drive business outcomes, including the facilitation of client interviews, workshops, and project governance sessions.
Be involved in projects across the end-to-end project lifecycle, from business case development to project execution and close-out.
Ability to communicate complex ideas effectively, both verbally and in writing
Help identify problems, opportunities and ideate methods for improving existing business processes and workflows
Helping to shape creative and innovative solutions to address client issues
Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required
Demonstrated ability to manage, supervise and develop others, effectively communicate, manage budgets, timelines, and plans, manage client expectations, deliver quality projects
Working confidently with clients, to support building 'believed advisor' relationships
Stay abreast of latest Financial Service industry trends to drive innovation
Skills and Attributes for Success
To qualify for the role, you must have:
Excellent client relationship management skills, gained through prior consulting roles or within financial services / technology organisations
Minimum of 8-10 years in delivering transformation programmes in Financial Institutes
Strong verbal and written communication, with experience in presenting to key senior stakeholders
Understanding of trends and implications on the Financial Services industry
Be professional, quickly establishing personal credibility and demonstrating expertise
Ideally, you will also have
Strong numeric analysis, presentation, Process Mapping, and requirement-gathering skills
Proven analytic and workshop facilitation skills
Experience in applying best practice Business and Process Analysis techniques
Proven experience in developing structured presentations using PowerPoint and analytic skills using Excel
Proven track record of leading teams
Lean six sigma and/or BCS training/certification an advantage
Project Management and/or Agile certification is an advantage
What we look for
Someone who is passionate about reaching their full potential and excelling in their career
Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness
What working at EY offers
We offer a competitive remuneration package.
Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences.
Our range of benefits include:
Pension
Discounted Health Insurance
Web Doctor – Free unlimited online GP Consultations for you and your family
The purchase of additional annual leave
Hybrid Working
Free Gym Membership
Travel Pass
Maternity & Paternity Leave
Bike to Work Scheme
Recognition Awards
Cash incentives for Referrals
Tech MBA paid by EY
Wellness rooms available in some offices
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements.
We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
About EY
As a global leader in assurance, tax, transaction, and advisory services, we are using the finance products, expertise, and systems we have developed to build a better working world.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY.
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