Job Profile:
* Lead Strategic Accounts & Solutions Team: Oversee the day-to-day activities of the Strategic Accounts and Solutions team, including staff management, task delegation, and project prioritisation.
* Relationship Management & Key Accounts: Develop and maintain strong relationships with Key Account clients, acting as a primary point of contact for high-value customers and ensuring their unique requirements are understood and addressed.
* Process Efficiency & Innovation: Drive process improvements and efficiency initiatives within the team and the wider Operations department. Leverage technology and automation to streamline processes, reduce costs, and improve service delivery.
* Bespoke Service Development: Collaborate with internal and external stakeholders to design, develop, and implement tailored solutions for clients who require bespoke services. Ensure that these solutions are aligned with company objectives and deliver high-quality outcomes.
* Project Management & Special Initiatives: Manage special projects that involve cross-functional collaboration, strategic planning, and innovative approaches to solving complex problems.
* Training & Development: Oversee the creation and delivery of training programs for the wider Operations department, ensuring staff are equipped with the necessary skills and knowledge to perform their roles effectively.
* Compliance & Quality Assurance: Ensure adherence to relevant standards, policies, and quality assurance processes. Work with the team to identify areas for improvement and implement best practices.
* Performance Metrics & Reporting: Track and report on team performance metrics, ensuring that Key Account deliverables, process efficiency goals, and special project milestones are achieved.
* Client Engagement & Satisfaction: Support and engage in periodic reviews with key clients to assess satisfaction levels, gather feedback, and implement strategies to enhance client experiences.
* Operational Excellence: Ensure that all aspects of service delivery are aligned with operational KPIs and company objectives, providing proactive management of non-standard activities.
* Resource Management: Manage resources within the team, including scheduling, leave management, and staff development.
* Stakeholder Collaboration: Liaise with other teams, departments, and external stakeholders to ensure effective communication and coordination across all initiatives.
* Ad Hoc Duties: Perform other duties as required by the role, supporting broader business objectives and initiatives.
Requirements:
* Proven experience in a leadership role within an operations or strategic account management function.
* Demonstrated experience in building and managing relationships with high-value clients.
* Strong background in process optimisation, project management, and technology-driven solutions.
* Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organisation.
* Highly organised, with a strong focus on quality and a keen attention to detail.
* Ability to adapt to changing priorities and navigate complex situations.
* Strong analytical and problem-solving skills, with a track record of implementing successful process improvements.
* Experience in training and development is an advantage.
* Fluent in English, with exceptional written and verbal communication skills.
* Advanced proficiency in MS Office (Word, Excel, PowerPoint) and other relevant software packages.
* Ability to think on your feet and adapt to many changing priorities
What we offer you ?
* Regular working schedule Monday to Friday
* Competitive Salary
* Contributory Pension
* Additional Annual leave days
* Great Team