The Company -An award-winning medical device and patient services company with a large presence in the Irish market The Role Reporting to the Nurse Manager, the responsibilities include: -Providing support and education to patients via the nurse helpline.
-Setting up initial therapy in the clinical room.
-Conducting CPAP follow-up clinics and coordinating with sales management, marketing, and other corporate departments.
-Offering telephone support to patients remotely using Remote Monitoring Technology.
-Managing and addressing both existing and new patient inquiries comprehensively.
-Utilizing Remote Monitoring Technologies to ensure patient compliance.
-Collaborating with physicians, technicians, and nursing staff in hospital settings as needed.
-Supporting the clinical sales support team.
-Interacting with teams including Customer Service, Warehouse, and Accounts.
-Enhancing efficiency in current workflow practices.
-Committing to delivering quality patient-focused services alongside team members.
-Handling all administrative tasks and updating patient records in online Patient Management Systems.
-Programming, dispatching, and downloading sleep diagnostic data, and sending it to physiologists and hospitals.
-Updating the allocation of devices in the relevant systems.
-Uploading and creating patient files.
-Serving as the point of contact for referring hospitals.
-Organizing the dispatch of oximetry devices for both current CPAP patients and new patients.
-Working on monthly KPIs and regularly reporting on progress.
Requirements -Candidate must be a registered nurse -respiratory experience/knowledge a plus (but not a requirement) Culture -excellently company that have won awards for it's management -genuinely supportive team and colleagues Package -Competitive salary based on experience + bonus + profit share -Pension, private health insurance -hybrid (3 days from home, 2 in the office) after training period -laptop, phone provided -income protection -Mon-Fri 9-5 *Please note this is a 12 month contract position Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
Skills: nurse medical respiratory Benefits: Work From Home pension healthcare bonus