ICT Support Officer - MIC Limerick Unijobs DAC are currently recruiting an ICT Support Officer to engage within Mary Immaculate College.
This role will be based on-site on the Limerick campus, and we are looking for someone to commence ASAP.
The contract will be a length of 6 months initially and the working hours are full-time 35 per week.
The salary scale offered for this role will be from €43,443 - €59,920, with a final decision made post interview based on experience level.
Please note: The post holder will be required to participate in a rota which will include evenings (up to 9pm) and Saturday (up to 6pm) attendance to accommodate service needs.
The appointee is expected to be flexible in this role in order to meet the needs of the College including the requirement to provide rota cover from time to time, and in this instance, as much notice as is reasonably practicable will be provided.
Subject to College policy, the post holder may avail of "Time-Off-In-Lieu (TOIL)" or overtime where working hours exceed 37 hours per week.
JOB DESCRIPTION The successful candidate willbe part of the College's Information & Communications Technology Services Department.
The Department has a remit to provide, maintain and support appropriate ICT hardware and software systems to enable academic staff, professional services staff and students to support the strategic goals and targets of a modern third-level teaching, learning and research environment.
The appointee will contribute to the ICT Help Desk Support Function.
Essential Qualifications, Experience & Skills: A qualification at level 7 or higher on the National Framework of Qualifications in a relevant technical discipline; A minimum of 1 years' relevant ICT experience; Knowledge of Operating Systems including Windows, Mac OS; Knowledge of software installation and configuration including Office 365; Knowledge of ICT client hardware configuration and support; Strong communication and interpersonal skills with proven customer support experience; A logical and methodical approach to problem solving and problem analysis; Excellent oral and written communication skills and the ability to explain technical matter clearly and accurately; Ability to contribute proactively to a team and organisation in a flexible, professional and positive way; The ability to work to deadlines and to work as part of a team, on own initiative and independently as required.
Duties and Responsibilities Providing front line helpdesk support.
Creating and maintaining documentation.
Responding to requests for technical assistance in person, via phone and electronically.
Diagnosing and resolving technical hardware and software issues.
Researching questions using available information resources.
Advising users on appropriate action.
Following standard help desk procedures.
Logging all help desk interactions.
Administering help desk software.
Redirecting problems to appropriate resource where necessary.
Identifying and escalating situations requiring urgent attention.
Tracking and routing problems and requests and documenting resolutions.
Staying current with system information, changes and updates.
Troubleshooting basic networking and connectivity issues.
Installing, configuring, and maintaining Windows, Mac OS and other software as required.
Creating and maintaining directory/mailbox and other objects as required.
The College reserves the right to adjust starting and finishing times or days of duty to meet service needs.
Unijobs DAC is an equal opportunity employer Skills: Hardworking Reliable Dependable