Job Description Please note this is a 12 month fixed term contract, working part time 25 hours per week - 10:00 till 15:00 Monday to Friday.
The purpose of this role is to support the running of the GFC and Chromatography laboratory through use of LIMS ensuring accurate and timely sample registration.
You will work closely with customers and laboratory teams to meet deadlines, manage subcontracted work, and maintain high service standards.
Receive, sort, and accurately register customer food samples into the LIMS system, ensuring all required information is complete and submitted on time.
Manage sample-related queries, proactively resolving missing or incomplete information with relevant stakeholders and effective follow-up communication with clients.
Prioritise customer samples based on urgency and specific client requirements.
Support sample preparation and shipment to internal and external laboratories, including completion of customs paperwork.
Maintain and manage stability sample storage under correct conditions.
Build and maintain effective working relationships with partner labs (both internal and external) to ensure seamless workflow and service delivery.
Responsible for supporting the sales and customer services team in administration and planning.
Respond or direct customer enquiries, providing accurate information to ensure a high level of service and customer satisfaction.
Collaborate with internal departments to identify and implement continuous improvements in the customer experience, service efficiency, and cost-effectiveness.
Perform general administrative duties such as photocopying, data entry, and document handling as needed.
Adhere to all Quality, Health