Brightwater have exclusively partnered with a global financial services group that continue to expand their presence in Dublin. They are now looking for a few insurance associates as the scale operations. Responsibilities: Provide expert support and guidance to members via phone Find practical solutions to complex issues, ensuring a positive experience Collaborate with a team of committed professionals working toward shared goals Show leadership potential with a view to future progression Support and coach team members to help build a strong, high-performing team Deliver outstanding customer service, handling member requests, researching queries, and resolving disputes efficiently Build strong member relationships by gathering information, identifying life events, assessing needs, and presenting appropriate insurance solutions Proactively identify and recommend suitable insurance products to meet member needs Skills & Experience: Minimum of 1 years experience in the insurance industry Customer contact experience in an insurance sales or service environment (preferred but not essential) Experience multitasking in a Windows environment Excellent business English skills (oral and written) Ability to work effectively in a fast-paced setting Qualifications Ideally a graduate or postgraduate Possess or be working towards APA or CIP qualifications Skills: Insurance Customer Skills Sales Benefits: Medical Aid / Health Care Pension Fund