OverviewGong harnesses the power of AI to transform how revenue teams win. Gong’s Professional Services organisation includes a Managed Services team that partners with customers post-onboarding to embed Gong into revenue teams and drive sustained impact. As a Consultant within Managed Services, you will own ongoing discovery, optimisation, strategy, and governance workstreams, serving as a trusted advisor while bringing industry and domain best practices to evolve customers' revenue operations. This is a role in build mode, focusing on delivering outcomes and helping define frameworks, playbooks, and ways of working for scale.ResponsibilitiesOwn the discovery, design, strategy, and business and privacy workshops.Lead discovery workshops to surface business requirements, uncover revenue process pain, and define the configuration and adoption approach for each engagement.Act as the trusted advisor to the customer, bringing industry knowledge, revenue domain expertise and best practice to every interaction — from executive sponsor to frontline manager to end-user.Translate real-world forecasting, pipeline and sales engagement practices into well-designed platform solutions that reflect how each customer's revenue motion actually works.Develop and deliver polished, enterprise-grade presentations and documentation — solution designs, process maps, strategic roadmaps and stakeholder communications — suitable for audiences up to and including senior leadership.Partner with customers to define their key business outcomes, map those outcomes to effective revenue workflows, and connect those workflows to Gong’s product capabilities to maximise adoption and impact.Collaborate closely with the Engagement Manager, Technical Architects and Program Architects to ensure workstreams progress in lockstep, and engage Product, Support and Customer Success where cross-functional input is required.Consult on change management and adoption from the outset, equipping customers to sustain and build on their investment.Manage engagements to scope and timeline, proactively escalating risks or delays with the Engagement Manager on the project.Contribute to practice development — refining discovery frameworks, solution design templates and consultative playbooks that help Managed Services grow consistently and sustainably.Qualifications Required3-6 years of experience within a go to market organisation or consulting environment, with hands-on experience in areas such as forecasting, sales engagement platforms, pipeline management or revenue operations.Excellent cross-functional communication skills, with a track record of working across technical, commercial and operational teams.Comfort working in ambiguous, fast-moving environments where product lines, methodology and cross-functional support models are constantly evolving.Proven ability to manage multiple workstreams simultaneously, prioritise effectively and drive tasks through to completion without losing attention to detail.Understanding of some of the core revenue generating activities, including forecasting, prospecting, pipeline management, and executing established sales methodologies.Experience producing polished, enterprise-grade deliverables — presentations, process documentation, configuration guides and strategic roadmaps.Strong working knowledge of CRM systems such as Salesforce, HubSpot or Dynamics.Willingness to travel across EMEA.Nice to HaveHands-on experience with sales engagement platforms such as Gong Engage, Outreach, Salesloft or Apollo, and/or revenue forecasting tools such as Gong Forecast, Clari, Aviso or Salesforce Forecasting.Experience with AI workflow configuration including agent customisation and prompt engineering.Experience working in a high-growth SaaS environment.Basic understanding of common integrations, including CRM integrations, SSO and API or OAuth based connections.Perks & BenefitsWe offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.Mental Health benefits with covered therapy and coaching.Education & learning stipend for personal growth and development.Flexible vacation time to promote a healthy work-life blend.Paid parental leave to support you and your family.Company-wide recharge days each quarter.Gong is an equal-opportunity employer. We believe that diversity is integral to our success and do not discriminate based on race, colour, religion, age, or any other basis protected by law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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