Join to apply for the Retention - Sales Advisor role at Yuno Energy
The Opportunity
We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office. This role is better than ever before, with our new and improved salary and commission structure. Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. Working within a sales role is preferable but not essential.
Department: Retention
Employment Type: Full Time
Location: Dublin 18
Compensation: €45,000 / year
Description
We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office. This role is better than ever before, with our new and improved salary and commission structure! Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. Working within a sales role is preferable but not essential.
We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun. If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy.
Key Responsibilities
* Help customers to reduce their energy costs and ultimately their costs
* Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
* Handle calls from customers who are looking for a better energy offer
* Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
* Build friendly customer relationships in order to minimise customer churn
* Support with mentoring and coaching for our junior sales team
* Ad hoc phone-based activities as required
* A suite of Retention tools available to encourage customers to stay with PrepayPower
Skills, Knowledge and Expertise
* Excellent interpersonal, problem solving and relationship management skills
* Experience working within a sales role
About This Role
* Uncapped commission structure
* Salary 30,000 base and 15,000 bonus (uncapped)
* Pay per sale incentivisation structure
* Incentivised Mentoring Programme
* Realistic progression structure
* Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* Discounted Health Insurance Group Scheme with Laya Healthcare
* TELUS Health Employee Assistance Programme (EAP)
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
Yuno Energy is an Equal Opportunity Employer; we believe and treat all our employees, customers, and other stakeholders with dignity and respect.
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