Customer Service Advisor Role
We are currently hiring for a role that requires building strong customer relationships and delivering customer-centric solutions. The position is customer-facing, office-based and requires the ability to work effectively as part of a team.
Key Accountabilities:
* Be responsible for driving an excellent customer experience and achieving agreed service standards.
* Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
* Take responsibility for your work and follow through on commitments.
Required Skills and Qualifications:
* Evidence of excellent customer relationship skills, ability to engage with customers and represent the organization with expertise.
* Is passionate about delivering the best possible experience to our customers.
* Works co-operatively with others across the organization to achieve shared objectives.
Benefits:
* Market leading Pension Scheme.
* Healthcare Scheme.
* Variable Pay.
* Employee Assistance Programme.
* Family leave options.
* Two volunteer days per year.
Others:
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
* Ensures Accountability: Holding self and others accountable to meet commitments.
* Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels.
* Self Aware: Reflects on activities and impact on others.