Our Custody Processing Support team plays a key role in delivering an excellent client experience for Citi's Securities Clients.
This involves strong expertise in transaction management across various settlement products and markets.
The role requires close collaboration with internal stakeholders, including Client Executives, Product Specialists, and Operations Teams, to maintain high service standards for our clients.
This position offers an opportunity to gain significant knowledge and experience in the internal workings of international financial markets and Custody Processing Support.
Key Responsibilities: Client Service and Inquiry Resolution: Proactively manage and resolve client inquiries, ensuring accurate responses and adherence to service level agreements (SLAs) and global compliance standards.
Issue and Risk Escalation: Identify, escalate, and manage urgent client issues, potential operational risks, and events, ensuring clear communication and effective resolution to protect client interests and operations.
Performance Analysis and Improvement: Contribute to the analysis of key performance indicators (KPIs) and service metrics, identifying root causes of recurring issues and participating in initiatives to improve service delivery and client satisfaction.
Market and Product Knowledge: Develop and maintain knowledge of settlement products and international securities markets to provide informed guidance and support to clients.
Operational Compliance: Ensure adherence to all global standards for client query management, documentation, and reporting, reinforcing control environments.
Project Support: Assist with business development reviews, system testing, and process improvement projects to enhance operational efficiency and service offerings.
Essential Skills