Policy Manager, Mental Health - Trust & Safety
Policy Manager, Mental Health - Trust & Safety
Responsibilities
As the Policy Development Manager for Mental Health, you will build out and drive TikTok's policies regarding mental health, suicide, self-harm, and disordered eating on TikTok. In this role, you will play a pivotal part in a global Trust & Safety organization, contributing to our efforts to ensure that our policies support creative and equitable expression while effectively addressing potentially objectionable content to safeguard the safety of our community.
You will achieve this by developing platform policies for TikTok and equipping colleagues with a nuanced understanding of how technology, media, and cultural trends affect mental health, including suicide, self-harm, and disordered eating. You will shape and champion our mental health policies through rigorous policy development, user education, and collaboration on product design. You will also partner closely with Product Safety teams to ensure TikTok’s features are evaluated for potential risks to mental health and overall well-being.
To succeed in this role, you’ll need a strong foundation in technology policy and Trust & Safety, alongside deep expertise and practical experience in the mental health field. Reporting to the Head of Behavioral Health and Regulated Content, this role offers a unique opportunity to help shape a safer, more supportive experience for TikTok’s global community.
What will i be doing?
- Drive a platform-wide approach to mental health safety, shaping policies and product guidance that reflect TikTok’s values and userr well-being goals.
- Collaborate with Policy Enforcement, Product, Data Science, Risk Containment, Outreach and Partnerships, Operations and other critical stakeholders to improve policy framework.
- Provide in-depth review and feedback to policy enforcement teams to ensure principles and consistent application of policy.
- Provide subject matter expertise on crisis response and escalation handling, ensuring policies are aligned across stakeholders and support effective responses to urgent safety incidents.
- Engage with Legal and Public Policy teams to ensure compliance with key regulations and be a T&S point of contact for any potential new regulations.
- Engage with external stakeholders to integrate expert perspectives into TikTok’s platform policies, and represent the company in external forums and speaking engagements.
Qualifications
Minimum Qualifications:
- 5+ years of experience in Trust & Safety, Political Science, Public Policy, Law, Academia, or a related field.
- Strong writing and executive communication skills, with the ability to synthesize complex topics into concise and digestible materials.
- Knowledge of key mental health topics such as disordered eating, self-harm, suicide, emotionally vulnerable content, body image and appearance ideals, and the impact of product features or commercial content on user well-being.
- Experience with international technology/online content/social media issues.
- High technical aptitude for understanding complex technologies, tools, systems, and issues.
- Ability to think both strategically and tactically, and thrive in a fast-paced environment.
Preferred Qualifications:
- Experience in launching new strategies and Zero-to-One initiatives.
- Proficiency in data-driven analysis and related enforcement/technical expertise.
- Previous experience at a fast-moving internet platform company.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Technology, Information and Internet
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