Join to apply for the Receptionist role at Hilton Garden Inn Dublin City Centre.
Job Ref: AM14929
Branch: Hilton Garden Inn Dublin City Centre
Location: Hilton Garden Inn Dublin City Centre, Dublin
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Full Time
Posted date: 24/10/2025
Closing date: 26/11/2025
Benefits
* £250 up to £1000 cash incentives for referring a friend (T&C apply)
* Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up
* Meals provided while on shift
* Sales incentives and initiative rewards
* Discounted / free use of leisure facilities – hotel specific
* Free car parking – hotel specific
* Stays in our hotels at discounted prices or free as a reward & recognition incentive
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C apply
* Annual holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
Role Responsibilities
* Provide reception services for guests, contributing to an exceptional experience from check‑in through check‑out
* Assist with and complete audits as required
* Achieve positive outcomes from guest queries in a timely and efficient manner
* Ensure an efficient reception experience, including check‑in/out and audit procedures
* Keep the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests and other departments
* Always demonstrate a high level of customer service
* Attend appropriate training courses and support the Day/Night Team’s training and development efforts
* Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and general product knowledge necessary to perform daily duties
* Maximise room occupancy and use up‑selling techniques to promote hotel services and facilities
* Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Comply with hotel security, fire regulations, and all health and safety legislation
* Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
* Follow company brand standards
* Assist other departments as necessary
Desired Attributes & Qualifications
* Passionate and willing to learn
* Positive attitude and someone who makes guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard‑working
* Excellent standards and competent level of IT proficiency
* Good organisational / time‑management skills
* Resilient, creative, able to multitask and work under pressure
* Ability to work morning, afternoon/evening, and weekends
* Ability to deliver exceptional customer experiences consistently
* Is the Receptionist role for you? Do you have the skill set and experience to take on this role? If so, what’s stopping you?
Klarent Hospitality are recruiting for a Receptionist. We offer employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, rewarding and recognising hard work, commitments and long service. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland.
Located amongst the financial district with the International Financial Services Centre (IFSC) next door, Hilton Garden Inn Dublin City Centre is perfectly placed for business guests. With only a short 6‑minute walk to the convention centre and a brief 7‑minute walk up to Connolly Rail station, the business traveller is in a prime location for all their needs.
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