Overview
Job Description Summary
About the Role: Reporting to the Head Vendor Alliances, the VAL Vendor Alliance Lead is responsible for the management of outsourced clinical activities and deliverables of one or more supported External Relationship Management Teams (ERMT).
• Working within a matrix environment, the VAL Vendor Alliance Lead is accountable for all operational aspects of 1 or more ERMTs
• May manage a team of Vendor Startup Managers (VSM) or Imaging Operation Managers (IOM) including assignment of trial level support, and as a point of escalation in addition to people management responsibilities.
• Supplier Service or Equipment expert for the assigned services within the ERMTs to drive value beyond cost from Novartis' external supplier base
• Supporting the implementation of the agreed outsourcing program strategies
• Responsible for supplier governance, management and issue management/escalation across global GCO and locally and cross-divisionally as required (e.g. Country, NIBR, etc.).
• Function as a point of escalation for supplier issues which cannot be resolved at the individual Clinical Trial Teams level
• Leverage knowledge, experience and understanding of service category(s) and suppliers to provide support to the operational management within the ERMT(s)
• Lead supplier due diligence activities with ERMT
Job Description
Title
:
Vendor Alliance Lead
Location
: Dublin, Ireland; Hybrid / London, UK; Homeworker, UK
Key Responsibilities:
Lead business review meetings with vendors based on KPI, KQI and UVP dashboards
Lead and/or support internal cross-functional ERMT meetings
May lead team of Vendor Startup Managers (VSM) or Imaging Operations Managers (IOM) to support supplier startup activities
Manages escalated global vendor issues, or selected country vendor issues
Identifies systemic patterns, driving root cause analysis and sustainably and effectively addresses pain points
Using technological enablers to drive automated and systematic near-time issue resolution
Function as category expert providing expertise and training to stakeholders
Ensures compliance with all required SOPs and business guidance documents
Provides Health Authority inspection support
CAPA management from audit & inspections
Drives value through process improvement and innovation within category
Proactive risk management within category
Supporting global and local vendor qualification if required
Supports Vendor Start-up Managers (VSM) or Imaging Operations Managers (IOM) in its collaboration with the SSU-teams
Essential Requirements:
Advanced degree in science or business with equivalent experience
5+ years working experience and excellent knowledge of the clinical operation processes and vendor management
Excellent knowledge of GxP and ICH regulations
Expert knowledge of clinical trial design and mapping to supplier requirements
Thorough and technical understanding of Novartis specifications for supplier provided services
Demonstrated leadership with supplier relationship management and/or expert knowledge of specific service areas
Demonstrated partnering across divisions with internal and external stakeholders
Demonstrated root cause analysis, problem solving, and solution generation skills
History of successfully working in a cross-functional global team and proven ability to function in matrix structure organization
Leadership to deliver projects according to required and deliverables
Excellent influencing and communication skills
Experience or expertise in one or more of Vendor Management Role accountabilities (e.g. global process ownership, business system owner, SOP & FMR management, global training on supplier related SOPs and processes)
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Benefits and rewards:
Read our handbook to learn about all the ways we'll help you thrive personally and professionally:
Read our handbook to learn about all the ways we'll help you thrive personally and professionally:
Skills Desired
Drug Development, Global Project Management, Program Development, Program Management, R&D, Team Management
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